Hotels near Lake Mansion, Reno

I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.

The hotel is large, there is a conference center, the accommodation room is a bit far from the front desk. The clerk is very careful to tell how to stay, but the breakfast coupon is not provided. We booked 2 rooms and double breakfast. The result is not provided, and the confirmation from the front desk is given. One room for one voucher, we repeatedly confirmed whether it was 2 copies, the front desk said Yes, and ended up in the morning to eat at the restaurant and say a voucher. At the time of checkout, due to the delay of the UnionPay card pre-authorization, the friend could not confirm the payment. The friend changed to the VISA card and the 2 rooms were deducted for 3 times. We went to the bank credit card center to confirm that 3 117.94 knives (1 room rate) were deducted. The hotel clerk did not admit that he only deducted 2 117.94 knives and only provided bills for 2 rooms. If we disagree, we can only wait until 5-7 working days after the hotel clears the account.

It's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars.

It's very close to the airport, and the shuttle bus is operated. The staff are very friendly. The rooms are clean and quiet, and the water pressure is satisfactory. I didn't expect much because it was a free breakfast, but I was so satisfied because it was similar to the breakfast I paid for and eat at other hotels.

it was the first time after the pandemic, it was super clean and if I can compare it with the Vegas experience; the staff was very friendly. we tried almost all dine-in restaurants, they used fresh ingredients highly recommend trying them all.

Stayed here on a business trip to the United States. Overall it was pretty good. The kettle I brought with me couldn't be used because of the different voltage. Health: OK, acceptable Facilities: relatively complete, okay Environment: The environment is very good Service: Not bad

We stayed in July 2022 and since we had stayed there before and had issues at check out with the front desk saying we owed more money and having already paid in full decided to pay cash and only put the fifty dollar deposit on the credit card. We checkout and are told the deposit has been released back to my credit card and a week later I'm still waiting for it. I checked with the hotel and was told check with ny bank which I did. Still no refund with the hotel insisting it was refunded and me saying no it wasn't. After getting no where with hotel management I wrote off to the owner of Peppermill resorts of which western village ****** hotel is part of and two weeks later I've heard nothing from Mr. Bill Paganetti Sr the owner. Every time we have stayed there there's an issue with payment upon check out with the front desk either saying we owe more and then running my credit card three times to get extra money they're not entitled to or saying we can't check out we owe more money when I've paid in full and have receipts to prove it. Western village ****** hotel front desk has serious issues with their front desk staff and reservation system and because I dared to complain about the deposit we were told we're not welcome back. This is how a three star hotel treats individuals who dare to complain about room charges and deposits. I realize it's just fifty dollars but it's the principle of the fact that a hotel can scam people out of Money and get away with it.As the saying goes buyer beware in this case guest beware because you might find your credit card charged extra or worse be told you owe more money so you can't check out. Even if we were welcome back we still wouldn't stay there because of the money issues that always come up at checkout with staff . The housekeeping staff is far friendlier than the hotel front desk staff and that says alot. We've stayed at four and five star hotels and never had these issues so obviously it's an issue with Western village ****** hotel so again guest beware if you choose to stay there

The facility was absolutely marvelous. The service, food, and location were great. We will certainly make it a point to stay at this hotel on our next visit to Sparks.

I stayed a Sat/Sun visit for biz and solo, and it was literally perfect from the start. I sent them a chat via the Marriott app, and ended up communicating with Sheryl, the actual GM (Boss Lady) of the entire property - and she completely hooked me up, when she had no obligation to. I met Amelia and Melinda upon check-in, both very nice yet professional. They both did me a second favor, by letting me check in early; and as I wanted to wash my clothes in their Guest Laundry, that was huge to me. And this was great first impression altogether, first-class customer service (and why I always trust a Marriott property). Speaking of guest laundry, they knew I was needing it, so ended up putting my room just steps away from their Laundry Room (thank you!!), and their laundry facility was clean and secure and washer/dryer knocked it out. Did 2 loads, so convenient and 1000% better than some laundromat. My room was one of nicest I’ve stayed in, in all my travels. Chargers outlets fridge big closet comfy bed awesome fully-stocked clean big bathroom. That night I ended up talking to Allen at their FD, and another great, professional, nice guy. Without a doubt, my fave thing about this hotel, is their staff. Absolutely I will be back, and I highly recommend whenever you’re in the area. BTW there’s all kinds of cool places all around and within 10-minute drives.

The location of the hotel is very convenient. There are various restaurants around, gas stations, convenience stores, a parking fee of 8 dollars, and the front desk service is friendly. There is free coffee and hot water in the lobby. The room is a suite. The shower in the bathroom is broken, the water pressure is very low, and the water flow is very small. Generally speaking, the price is not bad. It is OK to travel to Lake Tahoe for one night.