Hotels near EZAIR Trampoline Park and Laser Tag Arena, Reno

The location of the hotel is very convenient. There are various restaurants around, gas stations, convenience stores, a parking fee of 8 dollars, and the front desk service is friendly. There is free coffee and hot water in the lobby. The room is a suite. The shower in the bathroom is broken, the water pressure is very low, and the water flow is very small. Generally speaking, the price is not bad. It is OK to travel to Lake Tahoe for one night.

I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.

Our group from the Bay area goes to Reno twice a year for the past 20 years. Late August for golf/fantasy football draft and in March for March Madness. This was our first time staying at The Eldorado thanks to the Executive ****** Host Grant Wellington. I rarely give 5-star reviews. The rooms are perfectly cleaned, with comfortable beds and bedding, strong water pressure, beautiful views, etc. The world-class dining. Yes, I said world-class dining was off the charts. La Strada was one of the best Italian restaurants on this side of the pond. We are all foodies from the bay. The all around experience was perfect. Roxy is also very good. We are looking forward to returning for March Madness!

Hotel is under construction and we stayed knowing this. However, at 5:15am, beeping noises from an outdoor boom scaffold was annoying since it was continuous until we left that morning. Called the front desk and management wasn't expected in until 9am. That being said, the rest of the stay was comfortable and pleasant. The hotel is small compared to others, but it's easy to find your room. Covid has changed room service and that still takes getting used to. The ****** is small, but had fun at their slots (which means we won!). Yes, I will stay here again!!

We stayed here overnight only as we were on a long road trip. The hotel is connected on either side to Circus, Circus and Eldorado so it was almost like one continuous gaming floor. The rooms were a good size and provided a nice view of Reno and the mountains beyond. The whole place was clean. One comment - we arrived at 2.30pm (check-in is from 3pm). The reception had 3 staff sitting around but they wanted $25 each room for early check-in. Of course for the sake of 30 minutes we decided to wait. When 3pm came, there were about 20 people all trying to check-in at the same time - but only 2 reception staff available. Surely a small amount of leeway on timing would be common sense! Otherwise we enjoyed the free parking and the vibe of the hotel. The drinks on the ****** floor however were shockingly expensive (over $20 for a single Captain Morgan’s and Coke before tip).

It took us about an hour just to check in, then another half hour to get to the room…there was a huge line to get in the elevator. It was my first time at the circus circus and I got charged extra for resort fees and taxes, I usually stay at the GSR or Hampton inn and get a suite which would have cost me less and less stress and time.

The room was clean, the infrastructure was perfect, there was a small gym, the breakfast was the finishing touch, the variety was not too much, but it was very appetizing. There is a free shuttle to the airport, praise.

We stayed in July 2022 and since we had stayed there before and had issues at check out with the front desk saying we owed more money and having already paid in full decided to pay cash and only put the fifty dollar deposit on the credit card. We checkout and are told the deposit has been released back to my credit card and a week later I'm still waiting for it. I checked with the hotel and was told check with ny bank which I did. Still no refund with the hotel insisting it was refunded and me saying no it wasn't. After getting no where with hotel management I wrote off to the owner of Peppermill resorts of which western village ****** hotel is part of and two weeks later I've heard nothing from Mr. Bill Paganetti Sr the owner. Every time we have stayed there there's an issue with payment upon check out with the front desk either saying we owe more and then running my credit card three times to get extra money they're not entitled to or saying we can't check out we owe more money when I've paid in full and have receipts to prove it. Western village ****** hotel front desk has serious issues with their front desk staff and reservation system and because I dared to complain about the deposit we were told we're not welcome back. This is how a three star hotel treats individuals who dare to complain about room charges and deposits. I realize it's just fifty dollars but it's the principle of the fact that a hotel can scam people out of Money and get away with it.As the saying goes buyer beware in this case guest beware because you might find your credit card charged extra or worse be told you owe more money so you can't check out. Even if we were welcome back we still wouldn't stay there because of the money issues that always come up at checkout with staff . The housekeeping staff is far friendlier than the hotel front desk staff and that says alot. We've stayed at four and five star hotels and never had these issues so obviously it's an issue with Western village ****** hotel so again guest beware if you choose to stay there

The facility was absolutely marvelous. The service, food, and location were great. We will certainly make it a point to stay at this hotel on our next visit to Sparks.

I stayed a Sat/Sun visit for biz and solo, and it was literally perfect from the start. I sent them a chat via the Marriott app, and ended up communicating with Sheryl, the actual GM (Boss Lady) of the entire property - and she completely hooked me up, when she had no obligation to. I met Amelia and Melinda upon check-in, both very nice yet professional. They both did me a second favor, by letting me check in early; and as I wanted to wash my clothes in their Guest Laundry, that was huge to me. And this was great first impression altogether, first-class customer service (and why I always trust a Marriott property). Speaking of guest laundry, they knew I was needing it, so ended up putting my room just steps away from their Laundry Room (thank you!!), and their laundry facility was clean and secure and washer/dryer knocked it out. Did 2 loads, so convenient and 1000% better than some laundromat. My room was one of nicest I’ve stayed in, in all my travels. Chargers outlets fridge big closet comfy bed awesome fully-stocked clean big bathroom. That night I ended up talking to Allen at their FD, and another great, professional, nice guy. Without a doubt, my fave thing about this hotel, is their staff. Absolutely I will be back, and I highly recommend whenever you’re in the area. BTW there’s all kinds of cool places all around and within 10-minute drives.