Guest User
October 8, 2024
We got married in June. It was a beautiful day, the ceremony was complete, pictures were done and we were about to have the big moment of being introduced for the first time as Mr and Mrs Severn. It’s a big moment. And out of nowhere, we get Mr and Mrs Stevens (and no, it’s not even remotely close). Instead of our guests remembering the good things about the day, we now get jokes about the wrong name. It’s THE thing people remember. That wasn’t the only mistake. They also served the wrong drinks, delayed the ceremony by 10 minutes as they didn't tell the photographer/my dad where to go, and tried to shut the bar 30 minutes early, which my husband had to persuade the staff to reopen. We raised these issues to the Sitwell Arms team and tried to settle this internally. They took 6 weeks to reply and sent back a lacking response and excuse that most of the mistakes were because they were confirmed by email and not sent over to the right person. Honestly - this excuse and lack of communication is inexcusable. It’s a lovely venue, but if you're after attention to detail for your wedding, you should try somewhere else.