The Bridge House Hotel

I booked and then received 12 emails with regards to my booking. I had to complete 2 of these to check in and get my room number and front door code. I did not do it immediately as at 74 I wanted someone who could help me do this then on Saturday I was in an area with no signal. I arrived and called a number that was on the reception desk, a lovely lady came to help me and explained everything. The hotel is like a rat run, up stairs, round corners, down a few stairs and so on, a very kind man who I believe was going off duty showed me to my room, however, the timer on the lock did not work so he took me to anther room. Both members of staff were brilliant, if I had a hotel I would like them to work for me. Everything was very clean with a generous towel allocation. The only thing I would moan about was the mattress, it was extremely uncomfortable and I felt the springs and it must be decades old. There was great signage for fire doors but needs more signage to indicate where reception is. Please spend more money on the place, fake flowers in the entrance does not make up for neglecting the basics. Finally, there was a man who I saw twice, both times he had a can of lager in his hand.

Sorry, but this is not a great hotel. It is cheap to be fair. There is a stupid door code system which doesn’t work. We booked 2 rooms but got one code which didn’t work. Phoned the hotel number and got a call centre of sorts who didn’t understand my request for 2 codes (which work) kept me on hold for 20 mins and then gave me the original code which is phone to advise didn’t work 🤦🏻‍♀️ Eventually someone came up and override the code on one room (the one with the broken aircon unit and which stank of ****) but couldn’t get the other door to work so told us either to stay in the room and not come out again (!) or get them to come up every time we need to go in! I wouldn’t hesitate have serious security concerns as no way to manually or physically lock from the inside and it became very obvious that the code he gave us for the first room is an override for ALL the rooms. Not secure at all. We wouldn’t stay again, it was a cheap stop-gap en route to the coast. But avoid it if you can. Bedding and towels were all clean. TV worked.

I'm the first to admit the hotel is not in tip-top shape. On the other hand, in my view it does the job for the night - as long as you are not too bothered about things not being up to standards. When working in the area, all I need is a bed and a room at a reasonable price and this place fits the bill. It's evident that a lot of people agree since the place is very often full. What I like about it: The location is great, right off the highway and less than a mile to a small area of restaurants and takeaways near Reigate station. The woman on the front desk is attractive and kind. What I don't like: mattresses should have been replaced years ago. all the rooms need at least about £500 of renovations. the main lobby needs several thousand invested in it. There is a seemingly disused bar and a sitting area that is not very inviting. You can see that this used to be a pretty nice hotel. it's just unfortunate that it hasn't had proper investment in quite a long time. If you would like a place that's essentially a bargain and can put up with things not being perfect this might be your kind of place. If you dislike things not being done to a high standard then you'd probably be better off elsewhere. One thing I'd say to people leaving negative reviews is this: Read the Reviews BEFORE coming here. Plenty of reviews state clearly that it's not a 4-star, a 3-star or even a 2-star establishment. Not sure why so many people are surprised about this.