Crowne Plaza London - Gatwick Airport

The hotel is very good, clean and tidy. When I checked in, the service was very good. I feel that the front desk upgraded my room. The room is very large, with a large bed and two small beds, which can accommodate a family of two adults and two children. The airport is not far away, and there are some tourist attractions around.

I almost never give bad reviews to hotels, but this trip really made me very very angry. I know the hotel is a bit old, but I thought that since it is under InterContinental, it is reliable and I booked a slightly better room, so it shouldn't be too bad. But they still rented the room to customers even though the bedside spotlight was broken. What happened was this: After returning to the hotel at night, as soon as I entered the room, I saw this strange card on the ceiling. At that time, I didn't understand why there was a card here. When I was about to go to bed and turn off the lights, I found out that the spotlight couldn't be turned off, and then the hotel used a piece of cardboard to cover it, but it couldn't block the light at all. You can see from the picture that it was still very bright. After discovering this problem, I immediately went to the front desk, and then the front desk took a long time to come to check the room. It was already 00.32, and I really needed to rest early for the flight tomorrow morning. Then when they came, there was no solution. I said, then use some tape or something to stick a few more layers so that I can deal with it for one night, and then I went to look for tape. It should have taken me almost 20 minutes, and I didn't come back until 1.00. I brought the kind of handmade double-sided tape that seemed to be just bought outside. It was not strong at all. At more than three o'clock in the middle of the night, the whole thing fell off on my face and I had to get up and stick it again. (This problem is completely the hotel's problem. Why did they give customers a room with problems? And after discovering the problem, why didn't they give customers a room change first? They even tried to fix it? Doesn't my time matter? And in addition, please don't blame the young receptionist who came to help me fix it that night. I can see that he tried very hard to help us. I don't want him to be implicated.) I just want to say that this is completely a very serious problem of the hotel itself. In addition, your approach is firstly unreliable. Secondly, when the cardboard fell off, I could feel that the temperature of the cardboard was very high. Are you really not afraid of fire problems? ?

Facilities, sanitation, environment and services are very satisfactory