Atlantic Sands Hotel & Conference Center

The balcony is a terrible waste of space. If you stand on it the upper floors AC units leak onto you. Also the hotel restaurant has terrible service. I was seated then no server ever came over…. Not once…. But twice. Both times I hung around for 10min never got offered even drinks. Also the fire alarm went off and there was no direction on why? Or when we could reenter. I also noticed that during the fire alarm the oblivious restaurant personnel never even noticed. I dunno… too many hotels like this overcharge for location, then just phone it in on everything else.

Our family has stayed at the Atlantic Sands Hotel in Rehoboth Beach for the last four summers. Initially, it was a great venue that met our admittedly modest needs but, over time, the facility has greatly degraded and is desperately in need of a major reboot. This past week we booked two partial-view suites at the hotel and encountered the following issues: (1) Our room smelled absolutely awful upon entrance, and for the entire time at the hotel. Best we could determine was that it was from mildew. (2) The phone in our kids' room did not work upon arrival, and even after we reported this to the front desk in person and they said they'd send up a repair person, that never came to pass and the phone was still not receiving calls at the time of departure. (3) The housekeeping was, to be frank, the worst I'd ever seen. - They did not vacuum the rooms unless asked. - Beds were not made. - Bath and hand towels were not replaced. - Paper products like kleenex were not replaced when used up; when she asked for more, my wife was told that they were out of kleenex. She saw a box right there on the cleaner's cart. - We were told that no cleaning could be done after 11 am, but the reg desk said that was not true. (4) The rooms' water pressure was incredibly low. (5) The bed covers were paper-thin and the pillows were literally the size of a throw pillow. (6) There were no USB charging ports on any outleted devices such as table lamps. (7) Repeated calls down to the front desk were not answered; in fact, not one of the dozen+ calls we made down there were picked up--the line just rang and rang. (8) The facilities really need a significant upgrade; years ago the hotel looked nice but they've made no improvements since. In general, the hotel's location on the boardwalk is great for convenience, but it seems like the Atlantic Sands is trading in off of that single asset at the expense of everything else. Ownership/management needs to stop being so cheap and give customers more for their buck--especially when they're charging nearly $500 a night for this type of mess. That's just robbery.

You simply can’t beat The Atlantic Sands proximity to all there is to do in Rehoboth. Bathrooms are a bit small in some types of rooms. All rooms and common areas are very clean. Front desk personnel Melissa and Courtney were extremely friendly, courteous and helpful answering some questions we had about things to do in the area. Any time we went thru the lobby we were warmly greeted with a smile and a hello. Great pool. I would highly recommend the Atlantic Sands.

Expected a ocean front room instead got a pool view room. Front desk was unable to switch to a better room. Balcony door had no screen. Could not keep open without bugs flying in. Rugs were dirty and bathroom was not well kept. Very low water pressure in shower. Very small TV and outdated. I would not recommend this hotel.

My husband and I have been celebrating Valentine’s Day weekend at the same hotel for about seven years, always booking the same room with the same beautiful view. This year, we reached out to make our reservation and explicitly mentioned our preference for the same room during the call. The representative assured us that they understood and would take care of it. However, upon our arrival, we were dismayed to find that we had been assigned a different room. When we inquired at the front desk and spoke with the manager, they acknowledged our history of staying in the same room every year, which made it clear that the computer system had the correct details. It was frustrating to realize that the representative we spoke to should have seen this information and ensured our request was honored. Instead of receiving a resolution, we were met with a dismissive response, stating that there were no other rooms available and that we had received a confirmation email, which seemed to imply that the mix-up was our fault. It’s disheartening to feel that our loyalty and trust in the staff were disregarded. Moving forward, we will certainly be more diligent in checking confirmations, but it’s disappointing that we have to take such measures. After so many years of celebrating Valentine’s Day here, it’s unfortunate to see management handle the situation in a way that felt accusatory rather than accommodating. We hope that future guests will have a better experience, but for us, this may have been our last visit.

Overall hotel is C- {-}'s Rooms are a bit OUTDATED and could use some renovations. Room had quite a bit of rust and broken tiles/fan in bathroom. Bathroom plumbing issues Dusty and stained Carpet {+}'s Staff was very nice and pleasant. Location is A+.