Residence Inn Regina

Location: Highly praised for proximity to stadiums, hospitals, and entertainment venues .

MOST DISGUSTING HOTEL EXPERIENCE OF MY LIFE! Have you ever dreamed of getting to plunge a hotel toilet and shower, after they begin backing up on you while you are in the shower!! Residence Inn is the place for you! Absolutely appalling situation with zero customer service. The third night of our stay. Getting ready for bed and the shower begins to back up with lord knows what. Not just water! The toilet is over flowing with what appears to just be water and sink is backing up. Turn everything off and call the front. They staff comes up and hands me a used plunger in a plastic bag and leaves! I make them come and see the flooding situation they have. They have no maintenance staff on so their answer is to let the customer deal with their faulty drainage system and simply walk away! They claim they will see if there is another room. So 40 minutes of plunging a backing up shower and toilet with water all over and standing in who knows what!! I have the water no longer over flowing. I call the front and the terrible staff member says I am making you a key card. Apparently this took her that long to find a room. Garbage! It is now 11:32 and my kid who has to be at the rink at 745 is asleep. There is so many things that are wrong here. Staff should have been calling an emergency plumber in. But no lets let the guest deal with it! The staff had NO concern to the safety hazards for myself, my daughter and the tenants below! They were completely content with letting the downstairs guests to wake up to toilet water running down their walls! I clean the water and use lysol wipes on myself as I have been standing in possible crap for the evening and can't risk taking another shower. Next morning ask for a manager. Apparently managers and maintenance staff do not work weekends! I am told I will get a phone call. No call. I call them at 1. I am given one over priced night are fund! One night for being your emergency maintenance man or call out plumber to stand in crap and clean your hotel to prevent further damage! The absolute worst staff one could imagine! How is handing a customer a plunger the appropriate response to a flood EVER!!!!

While it is pricey, the suites are very nice and have everything in that you need .