Guest User
January 3, 2024
This is an excellent hotel, the hospitality and service are top notch and the location absolutely can't be beat. Our family stayed in 2 rooms during the Christmas market season and both rooms were to our needs...big comfortable beds, quiet rooms, and equipped bathrooms (although small European showers). We arrived before check-in, and were offered complementary beverages while we waited for our rooms to be finished. We enjoyed a glass of wine, a beer, and a hot chocolate between the three of us which was exactly what we needed after a long drive. The hotel provided us in advance with very specific directions on how to get to their hotel and the nearby parking garage. The directions were excellent and took us right to it, and the garage is literally steps from the back entrance to the hotel. It could not have been more convenient, especially after a very recent heavy snowfall. It was also great that the parking garage was discounted by the hotel. And speaking of convenience, the hotel is a 10 minute walk from anything you may want to see, including the wonderful Christmas market at the Thurn and Taxis palace. Breakfast was plentiful with everything you could want to get your day started. We would not hesitate to stay here again. If I had any suggestion to offer, it would be to provide some signage on how to use the shower system for your American guests. One of the water knobs was outside of the shower on the wall above the toilet while the other was inside the shower. It took some investigating to figure out how to adjust the hot and cold temperatures but I finally figured it out.