Masseria Agnello

Too bad that the service and some details in the rooms are not aligned with the magnificent refurbished property and surroundings. Dinner is overpriced even if the food is good.

When we drove up to the property, we were excited to see the beautiful setting . . . but in all seriousness, every single thing went downhill from there. If this is as far as you read, we want you to take a hard pass on staying here. The check in man, George, was incredibly unwelcoming. He didn’t tell us anything about our room, the property or the area. No one offered to help us with our baggage despite a long walk from the parking area and set of stairs we had to navigate (no elevator). We quickly learned that the hotel was essentially shut down for the season yet they still accepted reservations. With the exception of breakfast, every service was unavailable. No one was there to give us basic information about local sites. Our room was dirty with dust bunnies everywhere & we had no hot water for showers. Our $14 Euro gin and tonics came without limes because according to the young man onsite, limes were no longer in season. The pool genie remained in the pool the whole time we were there, and the pool towels wrapped in plastic as though it was too much effort to unwrap the laundered stack. Again, just say NO! The most upsetting part of the whole experience was our checkout. We were in a rush to get to the Catania Airport, and were held hostage and harassed by the only person onsite, a woman named India, when we disagreed with the total of our bill. India had zero ability to accommodate us, and called the owner, a British woman named Alex, several times, delaying our departure. Alex was incredibly rude, and nowhere to be found in person during our 48 hour stay. We would not be surprised if this place is closed by next summer but if it isn’t, just say NO! It’s a hell hole with a terrific view and horrific prices. By the way, this is the first time we’ve ever felt compelled to review a place after 106 years of combined travel. It was just such a demoralizing experience.

Incredible staff, stunning property!