aleksa_bsk
January 31, 2025
We stayed here for a week and also caught New Year's Eve. We arrived at the hotel quite late, after 22.30 and we didn't get dinner (having all-inclusive). We had the reservation for a Rustic Premium room, but when we got to the room we had the unpleasant surprise of seeing that we were given a lower room, which looked terrible (dirty carpet, walls with plaster falling off and horrible bathroom). We went to the reception and showed them the reservation documents again, and the next day we would be given another room according to the paid reservation. The new room was clean, recently renovated. The windows in both rooms were as if non-existent. You could hear any outside noise (the people from the hotel terrace, the cars passing by on the street, the service at the mosque next to the hotel, every morning at 6 o'clock), which made us hardly able to rest at all. At the beach and at the pool, the drinks were at your discretion and the food at the restaurant was buffet style, pretty much the same every day and 80% of the food was quite spicy, not having many options for children. 95% of the tourists staying here are Russian, including the entertainment staff which rarely spoke English. A lot of cats at this hotel (both in the hotel, on the beach, in the restaurant and at the pool). Every evening there was a different entertainment program (belly dance, disco, fire show, miss hotel, etc.) on the terrace in the inner garden. On New Year's Eve, there were no live fireworks, but only projected on a TV. A few minutes' walk away, you could also find shops and outlets. In the near future they will also have water slides, now they were working on the construction of the swimming pool. The sand, on the other hand, was wonderful: fine, orange and a very large layer. All in all, we were quite disappointed with our experience at this hotel, regarding the accommodation conditions and the lack of diversity in the food. For the boy's birthday, we received a mini cake in the room.