Vintners Retreat

We chose this place so we could be out of town and enjoy the views. This stay did not disappoint. Our apartment was huge and well setup with all we needed. Was great to relax with views or the neighboring vineyard and enjoy a glass of the local white wine. Only wish we could have stayed a lot longer. I also loved the fresh milk given for our morning tea or coffee.

Terrible customer service. Barely said hello.

Well maintained. Clean unit.

We booked a two bedroom/two bathroom villa which almost felt too big for us as a couple but they didn’t have anything smaller. The villa was spotlessly clean although not luxurious and furnishings were a bit tired. Bathrooms were slightly dated but again very clean. Bedding was crisp, white cotton and plenty of towels were provided. There was a washing machine and dryer in the garage and washing powder etc. was also provided. The garden was lovely and the views over the vineyards from the back of the house were outstanding - views I will never forget. Check-in was very easy, we arrived early but our villa was already ready and waiting. We hired bikes to cycle around the wineries and it was a great day out as they were all close by and easily accessible. Would happily stay here again, the location was perfect.

I want to give this hotel amazing accolades for their service. There was a mix up with a unit being sold and our reservation not being available any longer. Now I know what you're thinking, wait how are you going to give them accolades without a stay. YOU GUYS- this was the best service ever, and I come from customer service background so I am always on the problem solving bus. So we show up, the manager is so so nice and tells us what happened, and says BUT I have a place for you to stay, it's right down the street, super close (it was!) and it's same level as you booked (2 bedroom, and it was!) and I'm so so sorry for the inconvenience. He then paid for our dinner and gave us a bottle of champagne for the inconvenience. I was actually so shocked, I didn't even know how to respond. He had solved the problem, with a great solution, and then went above and beyond to make it right. The place we stayed was AMAZING, the host met us outside, had the best chocolates ever as a treat for us and honestly, I will never forget how above and beyone they went for us. This would never happen in most places. Thank you for all you did, we will always speak so highly of you! I will say- location for this hotel even though we did not stay is AMAZING for wine tasting. And a couple of the vineyards even said oh it's really nice there! Anyway- thank you so much!

Talk about Customer Service! I want to give this hotel amazing accolades for their service. There was a mix up with a unit being sold and our reservation not being available any longer. Now I know what you're thinking, wait how are you going to give them accolades without a stay. YOU GUYS- this was the best service ever, and I come from customer service background so I am always on the problem solving bus. So we show up, the manager is so so nice and tells us what happened, and says BUT I have a place for you to stay, it's right down the street, super close (it was!) and it's same level as you booked (2 bedroom, and it was!) and I'm so so sorry for the inconvenience. He then paid for our dinner and gave us a bottle of champagne for the inconvenience. I was actually so shocked, I didn't even know how to respond. He had solved the problem, with a great solution, and then went above and beyond to make it right. The place we stayed was AMAZING, the host met us outside, had the best chocolates ever as a treat for us and honestly, I will never forget how above and beyone they went for us. This would never happen in most places. Thank you for all you did, we will always speak so highly of you! I will say- location for this hotel even though we did not stay is AMAZING for wine tasting. And a couple of the vineyards even said oh it's really nice there! Anyway- thank you so much!