Sacramento Marriott Rancho Cordova

I recently stayed at this hotel and, unfortunately, it was a rather disappointing experience. The rooms were quite old and in need of refurbishment. The bathroom was particularly concerning as it was dirty, which is unacceptable for any hotel. To make matters worse, there was no water available during the night of our stay. It only came back in the morning, which caused a significant inconvenience. Overall, the room and its amenities were far below expectations, and I would not recommend staying here until improvements are made.

STAY AWAY!!!! I did not want to give them even one star, but Tripadvisor forces you to at least give one star to submit. They are installing "new SMART thermostats", made by a company called "telkonet". They have a new advanced motion sensor in them and WITH motion they only go down to 68. Both things are not able to be overridden by the hotel maintenance personnel. Maintenance was called and they said everyone has been complaining, but they cannot override this. You will get zero sleep, it gets hot during the night. Then they have also installed special locked boxes in the market by the front desk. If you want a candy bar or chips, you need to scan the QR code with your phone, on the particular container, fill out the form with your CC info, name, email, etc..then hear a loud unlock, and you take your selection, from that container only. It states they will email you a receipt, but the receipt only says "receipt from Marriott Rancho Cordova", and the dollar amount you paid, no mention of what that charge was for. How can you expense that receipt to your employer?? If you want something from the adjacent container, you then repeat those QR steps. Concierge lounge is nothing but water/cokes and a couple bags of chips- no bfast or evening food. What's next?? How about a QR code for the toilet in your room, a coin meter on the shower, a QR code for using the TV, and lights in the room??? Also zero welcome amenity for Ambassador members... Marriott-- You are letting your franchisees get away with way too much!!

We had a wonderful stay! We came to get away for the weekend for my birthday with our daughter. We arrived early and they were able to hold our bags and get us checked in early all while we had access to the pool. What sold the stay and will make me come back again and again is Ariana at the front desk. She helped us for our whole stay and went above and beyond by going to the store on her break to pick us up dish soap when they were not able to find any on property. I worked as a front desk agent for many years and she is by far one of the best agents I've met. She absolutely did not have to do that for us but by doing so she ensured that we will always be staying here! The hotel is great and the staff is even better.

The whole pool area was closed all week without advanced notice, and for no obvious apparent reason as all the equipment seemed to be functioning On Friday a group of women moved into Hot Tub after being told all week including Friday it was closed. Was not mentioned specifically when reviewing the property on ******* prior to staying there and of course there was no cancellations!

The hotel was very clean