Roxon Urban Ramat Gan

Hotel was clean and good breakfast

Special thanks to the staff - Svetlana, Olga, Alena and a front receptionist Shaily (hope I spell her name right) - thank you for making our stay fill like home. Thank you for the explaining how to get around the town!

This place is nothing like the pictures. I spent one incredibly uncomfortable night here due entirely to its proximity to the airport and barely slept - the place is filthy, looks like it hasn’t been properly cleaned if ever, rooms reeked of cigarette smoke that smelled like it had seeped deeply into the walls. I was nervous of being on the carpet in bare feet as it was that suspicious shade of brown. Furnishings are tired and falling apart, new carpet put on top of old disgusting carpet which was visible at the thresholds. Everything had a real 80s feel to it, especially in the so called “suites”, really awful dark decor which is probably used to mask the dirt. People next door to me had a party until almost 6 in the morning, despite numerous attempts to get them to lower the volume, so no sleep to be had for me either. That would’ve been a luxury anyway, as my television kept turning itself on repeatedly, basking the whole room in its glare - following my own efforts to do fix this I called reception, to be informed that maintenance had left so the security guard came to check it out. He did all the same things I did, and then gave up and pretty much wrenched the TV out of its socket, which did the job I suppose. All the staff I encountered were moody and pretty rude, not surprising given that nobody seems to care much about this place. Avoid it like the plague.

Overall very comfortable. Good breskfast. Parking was not that easy to negotiate.

This hotel is simply run down and in a very poor state of repair. We arrived looking for the Ramada only to find it has since changed brand - this made it very confusing. The sign had literally just been taken down and placed on the floor on the ground floor security reception. After taking the elevator to the main reception I experienced an extremely rude check in. A young Ukrainian girl (who I didn’t see again, this was a Saturday) tried everything she could to make me feel unwelcome. After demanding various forms of documentation she threatened to call the police and told me that by checking in I was doing something illegal and would inform security. Very weird. Next she claimed I had no breakfast included despite my booking clearly stating I did, I even showed this to her but she offered no interest and refused to help. As a ‘gesture of goodwill’ she offered me a voucher for breakfast for one day - with a date expiry of the following morning - even though I was staying for 5 nights. When I protested I was met with more comments about illegality. I then had to spend 2 hours of my holiday speaking with *********** who then had to contact the hotel on my behalf to confirm I had indeed paid for breakfast. I just wanted to leave. The only reason I stayed was (despite my protests to booking and comments that the hotel has been incorrectly advertised and hostile) booking would not cancel and refund my reservation. So it was lose my money and leave or put it with it. I stayed but had all sorts of issues on my stay such as a broken television, flooding bathroom and one day I even did not get housekeeping services and had to clean my own room and request towels that never arrived. Seriously if you want a stress free holiday, avoid this place and ride entitled staff.