Millennium Palestine Ramallah

It was a very amazing experience

Nice hotel but need to improve some stuff to be considered a 5 star hotel , Ramallah is a vibrant city with a lot to ve discovered

Despite the war and the suffocating of the Palestinian economy, this hotel maintains all the services, beautiful cafe, great restaurant, specious lobby and nice rooms with a pool and parking. But what stuck me the most the professionalism of the staff and their readiness to help. Ayman at the reception went above and beyond to help us with the best customer care possible, thank you. Highly recommend this hotel as you get to experience beautiful ramallah with some great dining near by, while feeling like at a resort disconnecting from life's issues.

Have more towels

Has potential, but having clear difficulties! For a FIVE-STAR establishment owned by a global hotel group, this hotel was a disappointment, but with the current situation in the West Bank, I can understand many of the issues, but not all of them and especially not for the price per night! I wish that I had looked at some of the recent reviews! I would have seen a lot of the issues that I experienced only on arrival! Neither restaurant seems to be operating, only breakfast is available and I agree with others, it was not the greatest buffet and was hosted in a room far larger and emptier than it needed to be. There was no room service available either. After a long transfer from Tel Aviv, a club sandwich, fries and a beer would have really hit the spot! ...Hell, a frozen pizza thrown in the oven would have sufficed! The pool is also not open... This is often one of my deciding factors when travelling; it would have been better for its closure to be on the property's listing! The room was clean enough (just), but the state of repair of a "Premium" room (506) was not great, especially in the bathroom... Again, well below what I would expect from a 5-star hotel. I did not have much interaction from the staff; I was travelling most of each day, but there was a young man behind the lobby bar (sorry didn't note your name, but you had glasses) who stood out as taking pride in what he was doing. I left this hotel thinking that Millennium & Copthorne Hotels are not doing enough to meet their standards found elsewhere!

Nice hotel I stay for 4 hours only