Holiday Inn Express & Suites Omaha South - Ralston Arena

Will stay again Staff was friendly place was great

Not satisfied with corporate, upper management, or the night auditor (Michael specifically). Two families were forced to leave at 12 AM on a Friday night while in town for business with NOWHERE to go and both whom have children living with disabilities. Rather than the night auditor Michael coming up with solutions and being able to think and act professionally under pressure he folded and rather than ensuring ALL guests a safe and happy stay he chose which guests he wanted to appease and keep happy. Had no compassion after being made aware of what can trigger outbursts in these children to explain to other guests, he instead treated these young families as if they are homeless living out of hotels and can’t parent or control their children properly as he sees fit! My family has not only made this their go to hotel for YEARS but have recommended others to stay here as well and that will no longer be happening. I’ve called the direct line of GM LUPE and sent text messages that haven’t gotten a response. I have left messages with the front desk and have not received a single call back for the GM Lupe. I have reached out to CORPORATE and was told I would get an answer within 48 hours and here it’s been going on a week. The desperation for help at this location is evident that they will literally hire anyone as we have seen the professionalism and quality of their employees go severely downhill. Not only could Michael not think quickly to provide a safer alternative than causing more undue stress on these already triggered children and an expecting mother, but the aggressive behavior shown by him can only lead one to believe this is normal behavior for him! How many other young families with children have been attacked by this man and nothing has been done about it? It’s pretty apparent serious situations like this just get overlooked as corporate has not even followed up with us at all, let alone in the time frame they claimed they would. Not only did Michael refuse to give me any answers, he hung up on me the three times that I called and initially refused to give me the secondary number to reach his GM until learning that I had already obtained it. HOW PROFESSIONAL - ALL GUESTS SHOULD BE AWARE THAT THIS IS THE TYPE OF QUALITIES THIS LOCATION OBVIOUSLY SUPPORTS IN THEIR EMPLOYEES TO OVERSEE THEIR BUSINESS ALONE AT NIGHT AND RESPONSIBLE FOR DECISION MAKING AND GUESTS SAFETY!!

Very clean breakfast good would stay here again