Aloft Raleigh

I didn't look at the age of the reviews, but I do not understand the excellent reviews of this location. It was my first and last stay. In fact, I would have left had I not been up since 2:30 am and exhausted. I have stayed in other Aloft locations, but this was different -- and not in a good way! It has the vibe of a unkept nightclub. It is dark, dingy, full of graffiti and neon lights. It smells like dogs (and apparently they cater to guests with dogs). I love dogs, but surroundings need to be clean and well kept. I am a professional female who travels solo for work and rarely get a feeling like this, when I got off the elevator it felt CREEPY. As if this was not enough, the air conditioner was so LOUD and kept cycling on and off all night. I have contacted Marriott. They (corporate) need to make a visit to this property.

Working with Thomas Keville to book all my hotel needs for business has always been seamless! I book around 15 rooms each month for business purposes. With all my last minute changes and requests, he always makes my job easier and is truly a joy to work with.

As the Director of Administration at a local church, I often coordinate travel arrangements for guest preachers and facilitators visiting Raleigh. Aloft has become our go-to hotel, and for good reason. Thom is always incredibly responsive and goes above and beyond to help us find the best accommodations within our budget. Every guest we’ve booked here has had nothing but positive things to say—especially about the friendly and helpful staff, the comfortable rooms, and the hotel’s convenient location. It gives us peace of mind knowing our guests will be well taken care of. Aloft continues to be a reliable partner for our church, and we’re grateful for their consistent hospitality and professionalism. Highly recommend!

This hotel was so cute and fun, Jenna at the desk was a doll and made sure i got situated perfectly with my puppy, I later spent some time at the bar with my girlfriends and the bartender Cy was a 10/10 only to find out she made my breakfast the next morning too. The staff was great and my stay was better !

I booked two rooms for this weekend for my family. One for Friday and Saturday, and one for just Saturday. When we found out that we were only going to be needing both for Saturday, I called the hotel (actually the Marriott line because the number listed for the hotel routes you to the main Marrott reservation line) and let them know. I was not requesting a refund, as it was last minute, but I asked them to note this on my account and hold the room. The representative assured me he would note this, and sent me another confirmation email. When I got to the hotel, they stated that there was no such note on the account, and they had sold the room. No one bothered to call me to ask if we were coming late or at all. Thus, we were left with only one room for five people in our party. They said that all the rooms were full and there was nothing they could do. We had one hour to get ready for an event, having to scramble and figure out what to do. Ultimately, we had to split up our party, which included children. They said that they would take $200 off our bill. This also did not happen. Another note, I called two weeks ago to request adjoining rooms. They also said that this was no problem. When I called to let them know we wouldn't be coming on Friday, I confirmed that we had adjoining rooms. The representative asked if we were wanting adjoining or connecting rooms. I have always understood that as being the same thing. They consider "adjoining" to be "close by" and not "connecting" which could be a very big deal if a future guest did not know this. Needless to say, we were very upset for having to make other arrangements, despite being assured that everything was taken care of, and they did not make it right like they said they would. I am having to call Marriott, again, to discuss the $200 they promised to take off our $515 room. I will not be staying at this property again.