Guest User
October 5, 2024
I’ve stayed at The Watt many, many times over the past two years. Overall, it’s a great hotel with fabulous staff, and crazy comfortable beds. Over the past few trips though, I’ve seen a few things that could be easily fixed if the management wanted to do so, but they apparently opt not to. Nothing major, but when you travel often for work, it’s the little things that make a difference. First, the rooms are dark. Just something to be aware of if you enjoy lots of light. Second, the towels (bath, hand, wash clothes, bath mats) have begun to yellow. It’s kind of gross. I can never really tell if they are clean. Throw them out and get new ones. The last thing should be super easy to fix. There are no lids for the paper coffee cups. The lids in the room don’t actually fit the cups. The breakfast room in the lobby offers coffee to go, but there are no lids for the coffee. I was told that the management “just doesn’t order them”. This has been an issue for at least a year, and not just a one off. The Watt is a Hilton Tapestry Collection hotel, but these few things fall short of what you would expect from the Hilton name. I guess because the hotel gets a lot of business from a nearby company and is mostly full at all times that it feels like it doesn’t need to address them.