Quality Inn Radford-West Blacksburg I-81

We are seniors and i assure you that this is all true. After looking at the photos of this hotel, We made a reservation with Choice Hotel Whete we ate Gold Members. We travel a lot. But after looking at reviews on several websites we were concerned. We had 1 day to be able to cancel. Complaints included: no one at front desk, cold pool, bugs, lack of towels, hot tub and elevator not working. So I tried for over 5 hours to call them to clarify the complaints - in hopes they would assure me that repairs had been made. I finally called corporate to make sure they were in business. They gave me the email for manager. I emailed and continued to try to get someone to answer phone in case we decided to cx. When the lady finally answered the phone I told her my concerns about what we had read. # 1 being the lack of someone at front desk. She told me they were busy doing housekeeping and other things. I asked her if the elevator and hot tub were working. I asked her the temperature of the pool [80 degrees ! Which does not meet arthritis foundation], I asked if they had eggs, Sausage, or waffles for breakfast ( no eggs or sausage). She became very agitated at my questions and that I was keeping her too long. She said, I will cx your reservation. I told her I didn't want to. She said it again, I'll cx it for you. I told her I know how to cx if i decide to. I just want you to assure me that the complaints were not true or had been addressed. She then said, " I cx'd your reservation. You should stay home. I' m done talking to you and I'm hanging up" And she hung up. I immediately called corporate back and filed a formal complaint and that this women should not be in the hospitality business. We told corporate to put us back at Quality Inn in Christiansburg where the staff were very nice, always available, clean, heated pool, nice breakfast. We ate at Sharkeys. Great 🍔 and Daily specials.

This is an understated traditional and elegant hotel. We were incredibly well received on very short notice. Breakfast was a nice selection of toast, bagels, waffles or cereal with actual dairy products. The eating area has a country kitchen restaurant feel. Mike was an exceptional host at checkout. Clean. Well maintained. Excellent value.

The hotel service was terrible. We waited for 10-15 minutes for the girl at the desk to show up to check us in. We had no towels. They charged my wife’s credit card 5 times and when she finally got someone to answer the phone after several attempts,they said they were charging us for stealing the towels that were never in the room. I would definitely not recommend this hotel because the hotel wasn’t very nice, the service was awful and the fact of being accused of being a thief.

DO NOT STAY HERE! When we first arrived to check in it took the staff member 20 minutes to show up to the desk. It was late at night so we were just happy to have somewhere to go to sleep. The next morning we noticed a window had been wide open, there were no towels not even a wash cloth and there was fuzzy mold coming from the vents in the bathroom. Once I got home I checked my account and I had been charged 5 times. When I tried to call to ask what the charges were it took the front desk hours to answer the phone and when the lady finally answered the phone she told she charged me for stolen towels (seriously why would we steal towels). The desk lady was rude and not professional and I still didn’t get my money back.

The beds are the best part about this hotel, but they slide off the frame easily! I am not one of those reviewers who nitpicks, but this hotel needs a major updating. The key cards had trouble working, holes in the curtains, missing a reading light in our room, USB ports did not work, freezer in our fridge was frozen over, the light upon entering did not work. They also need a lot more outlets in the room!

The hotel has recently changed from a Best Western to a Quality Inn. I don't know if this means they will be doing some renovations, but the place could use some updates. The halls are dingy and the paint is scuffed in places. The room was fine -- comfortable beds, clean, etc. The breakfast offerings were a bit thin, but we didn't take advantage of that anyway. All in all, it's fine, but could use a little sprucing up.