Quality Inn Radford-West Blacksburg I-81

This is an understated traditional and elegant hotel. We were incredibly well received on very short notice. Breakfast was a nice selection of toast, bagels, waffles or cereal with actual dairy products. The eating area has a country kitchen restaurant feel. Mike was an exceptional host at checkout. Clean. Well maintained. Excellent value.

We've stayed here before. For 1 night, it's perfectly fine, and that's all we needed. Overall, the hotel does need an upgrade. Beds were quite comfy, and bathrooms were clean. Had a few minor issues here and there, but staff was always friendly and helpful. In fact, the staff was the best part - very nice!

DO NOT STAY HERE! When we first arrived to check in it took the staff member 20 minutes to show up to the desk. It was late at night so we were just happy to have somewhere to go to sleep. The next morning we noticed a window had been wide open, there were no towels not even a wash cloth and there was fuzzy mold coming from the vents in the bathroom. Once I got home I checked my account and I had been charged 5 times. When I tried to call to ask what the charges were it took the front desk hours to answer the phone and when the lady finally answered the phone she told she charged me for stolen towels (seriously why would we steal towels). The desk lady was rude and not professional and I still didn’t get my money back.

The MS Alliance of Virginia held a MS March Awareness Weekend. From the Owners to the staff in my opinion went above and beyond to make our weekend go as well as possible. They Handled our large group of attendees with ease and addressed any concerns we had. (within reason) The Rooms were clean and comfortable well-lit from in the room to the hallways to meeting space. I for one would recommend this hotel to friends and family and plan on returning in the future

The hotel has recently changed from a Best Western to a Quality Inn. I don't know if this means they will be doing some renovations, but the place could use some updates. The halls are dingy and the paint is scuffed in places. The room was fine -- comfortable beds, clean, etc. The breakfast offerings were a bit thin, but we didn't take advantage of that anyway. All in all, it's fine, but could use a little sprucing up.

This hotel is not worth the money or the risks involved in staying there. It is easily the worst experience I’ve had as a consumer in the hospitality industry, and I wish I could rate it less than one star. My family and I were placed there a couple months ago after a house fire. The second floor, where our rooms were, was not air-conditioned, it was dark, and it smelled of mildew. The ice machine was out-of-order indefinitely. The rooms appeared and smelled as though they hadn’t been cleaned or updated in years. The tub had mold and soap scum, the carpet was sticky, the walls were very dirty, there was peeling paint and tiny holes in the ceiling, the headboards had handprints and residue on them, the furniture was coming apart, the AC was filthy, noisy, and didn’t work right, and the toilet seat had a cigarette burn. The bathroom ventilation was filthy, clogged, and non-functional. The indoor pool was cloudy, the kiddie pool full of debris, the hot tub wasn’t hot, there was no ventilation so it was unbearably hot, the area was poorly lit, all of the sliding glass doors were terribly broken and non-functional, and the handicap-accessible pool chair was completely broken. Several children ended up with bloody toes after walking barefoot on the rough deck area. The laundry facility was alarmingly filthy and stifling hot. The vending machine had many overpriced and expired items. Worst of all, the owners made a fraudulent charge on our card about a month after our stay, without authorization, out of the blue and without attempting to contact us, leaving us with no idea why we had been charged about 650 dollars on top of the cost of our stay, AFTER being displaced due to a HOUSE FIRE! After some research, making some inquiries, and reading every review I could find, it seems that this has happened many times before. Many former guests have complained that they also incurred sudden charges well after their stay, without authorization, and for substantial amounts of money. It seems that the majority of instances were attempts to collect for pre-existing damages, of which this hotel has plenty. This institution has also had a well-documented, chronic issue with bedbugs and other pests. One of the proprietors is also aggressive, argumentative, and flagrantly unprofessional when addressing (valid) concerns from guests. PLEASE be advised that this hotel is poorly maintained, potentially hazardous, well known for committing fraud, and not worth doing business with. I wish my family had never stepped foot in the building.