MGallery le Diwan Rabat

Disappointing. Understandable that the hotel was facing a renovation. However, we woke up in the middle of the night with an awful smell that seemed to come from the AC drill, the service was slow, the toilet stopped flowing, but the last straw was the breakfast restaurant, where although nice and brief, everything was going well until a group of people were allowed to bring their own food and cooked there, almost burning the place down I left pictures of the room view, which, although aged, at least was quiet.

Upon arrival at the hotel, I was disappointed to find that it had no gym, it was booked for me by my office though, so I had no legitimate right to expect one, but these days it seems to be a pretty standard expectation. My main issue was basic organisation, cleanliness and hygiene. We had an event in the hotel, it took until well after the event began for the dirty glasses and half-used refreshments from whoever was in the room before us to be taken away and for new drinks and snacks to be brought in for us. There was no water, the orange juice was such thick pulp as to be completely undrinkable. My room appeared to be quite clean until I realised that there was an ant nest in the room! A hole in the carpet underneath the desk proved to be where they were coming in and out. I found them on the desk going for the food that I had brought from the local shop. The room service was okay, apart from the fact , I had to go physically down to the restaurant to order it because nobody picked up the phone for room service and nobody picked up the phone for Reception. I had the club sandwich which was average and a crème brûlée which I have to say was delicious. A colleague had the cheeseburger and said it was terrible. The lifts are very bad - very jerky and rough. Check-in took way too long and the attitude of the Reception staff to a colleague whose booking had been lost was not helpful.  Overall would NOT recommend.

I had a great time staying here, would recommend to others staying in Rabat