Oracle Hotel and Residences

For some reason, I was advised that my booking was cancelled online. I DID NOT CANCEL IT! Good thing they had available room.

Location is conveniently next to daughter's school. The suite is too big for us though; wish there was an option for just a room for 4

The hotel is not very new, but well-kept. Got fluffy, good smelling towels and crisp,clean, white bed linens. Service was also superb! Everybody's willing to assist our needs. Location is also excellent since the hotel is walking distance from restaurants, convenience store, drug store and Ateneo. I will definitely be coming back.

Despite being a suite, I felt like I was using a substandard stand room. Upon checking in, the front desk didn't find my reservation. I had to show them their confirmation email. The keycard didn't work in the elevator nor the room. The password given for the WiFi/internet didn't work. When I finally got in, the internet speed was about 1/2 MBPS. That's much slower than the 20 MBPS I was told when inquiring before making a reservation. (Fortunately, my phone's 20MBPS allowed me to do some work.) The suite had no windows with a view. It's only two windows were to what looked like maintenance conduits. The one bedroom suite has a room with living/dining/kitchen areas, and a much smaller room with a bed and desk. The bedroom's width is about a foot wider than the width of the queen sized bed. The desk has no light. The suite comes with a bottle with drinking water, two thin bath towels, one face towel, two bars of soap, two toothbrushes, two small shampoo containers and a roll of toilet paper. There is no safe, no coffee, no minibar, laundry bags, or other similar items that you'd find in a hotel. The hotel staff was very friendly. tried to help, but scarce. But the front desk seemed overwhelmed by the number of guests that were also checking in when I was. So could hardly attend to the problems I initially encountered.