Hotel la Laguna Spa & Golf

Lovely hotel, clean, well run. The staff were great, very friendly, especially barman at pool bar!! Bedroom was cleaned every day, lots of clean towels. Food was okay, same every day for breakfast, plenty of choice. It's a hotel more catered towards adults

We stayed here for a wedding and like others have said recently the pool was closed, we arrived Sunday 25th. No pool Monday or Tuesday. Ok thats not so much of an issue for us as a couple as we sunbathed virtually on our own as everyone with kids etc had no other choice but to try look elsewhere to keep the kids entertained. We were in a large group for a wedding with multiple families all left without a pool. Even though the manager and wedding planner promised it would be open. We once again were hit with we don't have a life guard. Which in a summer holiday, with summer holiday prices they charge is unacceptable. To be a manger and look out and see no one around the pool and think that's ok is strange to me. Just imagine the loss in revenue. The pool bar was closed all week. On the Monday and Tuesday as we were the only people by the pool we brought our own water and snacks and had no issues. As soon as the lifeguard turned up all he did was tell people they couldn't drink water they brought and should use the bar inside or the vending machine which was grossly overpriced. Shock! He spent more time doing that then actually "Life guarding" which seems odd. Maybe if you opened the pool bar people would be quite happy to spend some euros and sit by the pool all day. Instead we went to the bar behind the hotel and spent our money their. Moving on to the room, it was OK, decent size. Shower was over powered and soun the head round so it just went down the wall. The toilet we had would flush and then continue to leak into the bowl causing the system to never reach full. We ended up fixing it ourselves but holding both buttons in multiple times. If you want a decent night's sleep here's probably no the place. Pillows we're horrible and the bed was rock hard. Might aswell have slept on the floor. The day of the wedding they decided it was the perfect time to paint the metal work, so it stunk of fresh paint when we were having drinks. Not sure why that couldn't of been done Monday or Tuesday considering no one was using the pool area anyway. The wedding food etc was great but the hotel definitely let the group down and added alot of stress for the family in our group.

Visited for 9 days in May 2025. Such a disappointment as what could have been 5 stars is now 1 star. The hotel is let down by poor management decisions. Firstly, it is a beautifull hotel expertly designed and set out with pool, spa, bistro, restaurant and funtion rooms. Its location is in an urbanisation with the drive about 50 mins from the airport and 20 mins from beach. A few shops and bars nearby but the main town of Quesada is a 40 minute walk. So I would consider it remote from the usual tourist area. If you have a car there are things to do in the wider area. Food was just ok, expensive for Spain and could have been a lot better. The spa was a lovely experience and well worth a visit. Housekeeping excellent. Small wedding party every 2nd day. Now the big issue that really clouded the whole trip is the operation of the swimming pool area. Only open Fri-Sun despite the 30º heat. Barriers were put out and people actively told to get out of the pool on those other days. There was no advance warning about this and no notification on the website. Kids and adults were sorely disappointed and sweltering in the heat. A lot of angry guests. Apparently some got offered vouchers for the spa pool but our group didn't. After many many complaints specially from a wedding party, they opened the pool on the 2nd Thursday of our stay. It went even further downhill from there. You see the pool bar is not open either. The lifeguard was under instruction to stop anyone from bringing in their own drinks, no water in 30º heat. Apparently you had to get dressed and go to the hotel bar to buy a glass of water. Strictly no food or icecream either. This was rigidly enforced to the extent that many people packed up and left in disgust. After being confronted about the drinking water we asked to speak with a manager who arrived to the far edge of the pool but left without a word. Gets even more comical, the previous Thursday they closed the pool deck area completely in the afternoon while a model swam around for publicity photos. Such disregard for paying guests specially as its not a cheap resort. The manager needs to be shown the door. The group of us had spent a lot of money in that bar but we went elsewhere on the last night due to the above carry on. You can't disrespect people like that. Now the hotel many come on here about some Spanish law that requires lifeguards. That is not your guests responsibility, you could have opened the pool bar, you could have offered all your guests a compensatory voucher for the spa pool, your could have let us know in advance. You could have done a lot of things. Very poor management. Won't be back.