Guest User
April 23, 2024
There was road construction near the hotel and no signs. I walked for a long time and finally got in through the ice cream bucket. The quilt didn't have a quilt cover. It was sandwiched between two large sheets, which was very easy to get messy. The pillow was very uncomfortable and I got a stiff neck on the second day. I called to change the latex pillow on the second night, but it was still uncomfortable because it was too high. I had to make do with it. The faucet in the bathroom was difficult to control. If you are not careful, the water will flow too much and splash all over the countertop. The shower was also difficult to adjust. I was given a bottle of water and sparkling water on the first night, but I was given sparkling water for the next two nights. It's not possible to drink sparkling water all the time in such a cold day! The hotel's parking fee was NZD 50 per night. We found a free one for one night, which was quite close to the hotel. I have stayed in several hotels in Queenstown twice, and Sofitel is the worst hotel for me.
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