Premier Inn Edinburgh Airport (M9, Jct1) Reviews

The worst stay ever. The lady on check in was rude and had a terrible attitude. We arrived at 2:30 in the morning and could see she was busy with a customer, she was rushing around and appeared to be my herself so we didn’t press the buzzer and decided to wait. She then opened the door and abruptly told us we should have pressed it and said “that’s what it’s there for!” Made us out to be stupid. We tried to explain but she wasn’t listening. She then checked us in with very few words and my Mum made a comment about how unwelcoming she had been. She denied everything and left us feeling frustrated. My mum told her that if she’s doing a night shift then perhaps she should have had more sleep during the day to be able to greet customers in an appropriate manner. In the morning, we spoke to the duty manager who refused to give us her name. She completely disregarded our complaint and told us we were in the wrong for make a comment about more sleep. She explained that the staff member on duty at our check in was poorly which I find was a poor excuse for the service we received. She shouldn’t be asked to work if she’s poorly especially not a night shift. The duty manager was rude and condescending and instead of trying to resolve the issue, told us “Ok then, have a nice day” We will not be staying here again, it’s the worst experience we’ve had