Hotel 71 by Preferred Hotels & Resorts

Overall, Friendly service and good size room.

I booked and prepaid my stay via Trip Advisor. Upon check-in at Hotel 71 I was asked for a credit card for a $145 "hold fee". I asked what was being held if I prepaid for the room, and I received a vague answer. Overhearing others during their check-in this question was consistently asked. Now, I arrived 1.5 hours ahead of 3 pm check-in time, and I provided the Concierge my Rewards Number. I noticed the Concierge and Manager are bi-lingual so asking question in English was possible. The Concierge asked me if I wanted to check-in early, so I accepted that option by saying yes and oui. While waiting I was not given an estimated wait time, not offered water, not shown around nor briefed on the hotel's amenities. I thought I was being processed for early check-in but I ended up sitting in the lobby the entire time. Granted, any 4 or 5 star hotel I have ever stayed at -- especially being a rewards member -- I have never been ignored or forgotten about while sitting in the lobby. It is small lobby area so there is no real reason for this. A couple arrived around 2:50 pm so I lined up behind them. I listened to all of the information provided in English to the couple, and watched them proceed to the elevators. I was next in line to speak with the Concierge but the Manager appeared to speak to me. He said he had to go see if my room was ready. About 5 minutes later it sound as though he called down to the Concierge and soon thereafter I was given a room assignment. I was not provided any information I heard given to others checked in ahead of me. I could have asked but after sitting in the lobby 1.5 hours why should I if it is their job to make me feel welcomed? It's called Hospitality 101. I just smiled, accepted my room key, and went to my room. Once in my room, I looked around and noted if anything was odd so as to avoid them unnecessarily charging my card post-stay. I normally would not do this but I have a feeling I am not welcomed here. Unfortunately when you pre-pay for a room you just have to make the best of an unusual situation. As for the room, it was comfortable by 3-star standards but not by 4-star standards. During my stay, I chose to only sleep at the hotel and to spend my money elsewhere for food, cocktails, etc. Upon check out I was not asked if I enjoyed my stay nor if I needed a taxi. Again, I just smiled and wished them a nice day as I left the hotel. To me, this is a 3-star hotel with minimum servicing masquerading as 4-star hotel. When I return to Quebec I will not stay here nor recommend it to others.

As awesome as Old Quebec City is and it’s worth a 2nd visit. However, I would drive the 7 hours again to stay at this amazing Hotel!! The late afternoon drinks in lobby, the valet and entire hotel staff are on top of their game!! The rooms are clean, beds are super comfortable, the bathrooms-showers are also luxurious. The staff will go the extra mile. This is all in addition to the hotel’s perfect location!!!!!!

This hotel is a gem. Tucked away in the old town, quiet, elegant, and sort of unassuming. The room was so lovely. Quiet with high ceilings and plenty of room to store your belongings. The bath products and design of the bathroom was great. Service was stellar. Always provided with warmth and kindness. I forgot to mention prior to arrival that I have a feather allergy and then neglected to mention it until late the following day. No problem! We went to dinner and the room was completely made feather free while we were out. The location of the hotel is also excellent. We will happily return and highly recommend.

Such a great place to stay after our cruise! The front desk, bellman, spacious rooms location and common areas were well above average. I would highly recommend it to travelers. Delicious complimentary coffee, a beautiful, spacious bathroom with a soaking tub was very much appreciated after my cruise and it’s lack there of.