Veranda Palmar Beach Hotel & Spa, 3 Star

We first stayed in Veranda Paul en Virginie and then moved to veranda Palmer Beach. Again the Hotel chef made an effort to understand my husbands dietary requirements and allergies. Special catering was done. Overall we had a goodstay. Some recommendations would be, there is not enough umbrellas around the pool, then you can not sit in blazing sun Also not enough shade at the beach. Very difficult On a nice sunny day. You end up sitting at your room. Water pressure of shower needs attention. And a little bit more variety at the buffet. Swimming pool bar needs more staff and friendlier On the day we left we met Faizel. He is a fantastic host. Told us about Mauritius culture served us with pickles and took care of lunch needs for us before our departure. I think if we met Faizel in the beginning of our stay it would have been completely different experience. Overall I do recommend the hotel. With a few small changes like umbrellas and a bit of personal touch and friendly staff this would be a super place to stay

Myself, husband and 2 children (8 and 4) stayed at the Veranda Palmer for 10 days towards the end of July. Usually when we travel we start in a 4 or 5 star hotels but we changed our destination some what last minute from Egypt to Mauritius and decided to stick with an all inclusive that was roughly the same price as what we were planning to spend on Egypt. Veranda Palmer had great reviews so we decided to go with it. Firstly it didn't start well. It was our 10 year wedding anniversary and also our flight was arriving very early one morning so I wanted to enquire about checking in early as we had a very early arrival. I sent 4 different communications over a few weeks - via the website, an email, follow up email and then contacted via social media. Eventually got a response but when arrived at the hotel at 8am and told our room still wasn't ready until 2pm. Also we never had any acknowledgement from the hotel of our wedding anniversary. The positives about the hotel. The hotel itself is very pretty. They've got a lovely little beach, beautiful grounds, good size rooms for 4 people and a nice pool. There were plenty of children with different languages that played together lovely and the kids club was wonderful. They had activities like bracelet making, baking cookies, going to the beach etc. The hotel has very much a relaxed family vibe - most of the children, despite ages and language differences all seemed to play so lovely together. The entertainment team had plenty of activities on too and also the free water activities like a glass bottom boat, pedalo and kayaking. The weather was glorious - I was slightly worried with being on the East coast in the Mauritian winter we would have plenty of rain and wind but it was a pleasant sunny mid 20 degrees all of our holiday which was great. My major gripe with this hotel is the food and the drink. Firstly the drink, as an all inclusive only hotel the majority of drink options aren't included. Fair enough for premium spirits but most were still standard spirits with an different flavour to them. I don't see the point in having so many items you can't have included for the majority of the guests. Also Apple juice was included but virtually every bar it was out of stock and then later on they were out of mango juice too. This was the same for most of our stay. The food was my biggest issue all week. Not the quality or taste of it as we had some wonderful dishes here - but the lack of consistency and replenishment. Primarily the food for children. If I'm honest, my children aren't the most cultured souls so anything beige (chips, pasta, fish fingers etc) with the odd fruit and veg thrown in they are happy. They have a kids corner and at numerous meals times out was completely empty or not even put out. My children won't eat fish curry or Thai calamari salad (like probably the majority of European young children). A few days into the trip we found out they had a specific kid