Ricardo
February 6, 2024
Starting with the positive points, the hotel has a very good location. Close to the Vilamoura marina and with many services nearby. On the negative points, in addition to the apartment needing renovation and the intense smell of the toilet septic tank, the service was not good. We asked for a late checkout, which we were told was impossible. After offering to pay if necessary, we were told it was possible. The amount charged for checkout at 4:00 pm was the total amount for the night. Something absurd and incomprehensible, as we were in low season and the hotel was practically empty. There was no attention or discount, nor friendliness in the entire interaction. A bad experience especially for this reason.
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