Guest User
February 9, 2025
It was really a trip with a very bad experience. The service was particularly bad. The so-called hot springs were not hot springs, but heated bath water. The staff could only give you a tub of water. And you had no say on whether the water was hot or cold. The waiter who gave the water said it was suitable, and you had to drink water! You have to drink water when you take a hot spring bath. It's okay. Call the front desk to send a few bottles of mineral water. She will tell you to wait, and then she won't send it to you. If you call for water, she will tell you that the water will be charged! Hahaha...
We were a group of 4 families, and we booked two courtyard family rooms and two hot spring exclusive rooms respectively! The same room type, different room size, different bathing pool, this is acceptable! But the hot spring room is much more expensive than the ordinary room, so we must have come for the hot spring, but the so-called hot spring is not a hot spring, it's just a pool of bath water!
First, the so-called private hot spring is a pool in the yard, with hot water, and it is limited to one tank, or it is the staff who do it. The staff will leave when they turn on the water. She will come back when she thinks it is almost full. At this time, if your hot spring pool is almost full, and the temperature stays at 48°, you think it is too hot to soak, but the pool is full, the staff will tell you to let it dry for a while before soaking, no matter what time it is, it is not irritating! ! !
The hot spring in our courtyard family room is open-air, and the hot spring room is in the room, so we took the children to the hot spring room to soak, and the father stayed in the room waiting for the water to be filled in our pool. In the ten minutes when we filled the water in the room to pick up the children, we found that there was only half a tank of water in the pool. We called the front desk to ask someone to come and check, saying that the plug was loose, and refilled the water and said it was okay, then the father changed his clothes and went to soak, but in less than ten minutes, the water went down by half again. Note that it was more than ten degrees below zero in the open air! Dad ran back to the room and called the front desk again. A so-called maintenance staff came. After checking, they said that a valve was not closed. It was already past ten o'clock in the evening! After checking everything, they filled the room with water and informed us that we could take a bath. Dad walked out of the room and found that the water temperature was only 32°C. He asked the staff whether it was okay to take a bath at this temperature? The answer was yes. We spent the price of the so-called hot spring room, and soaked in the open air at minus ten degrees Celsius, bathing in water that was not even as high as body temperature. . . It was amazing! We were no longer in the mood to continue soaking at this moment! It was already past twelve o'clock in the morning when we packed up and took a bath!
When the pool was being repaired, we called the front desk to ask for a few bottles of water. The front desk said, "Okay, wait a minute!" As a result, the water was not delivered to our room for more than an hour of repairing the pool. We called the front desk again and were told that it would cost extra to deliver water. Not to mention whether it would cost extra or not, just for more than an hour, the front desk did not call to inform us that extra water would be charged. They kept stretching us without asking or saying anything, and they did not deliver water. I was convinced by this service! Not to mention that I have stayed in so many hotels all over the country, from hundreds to thousands, you are the first one to charge extra for water at the front desk!
Let's talk about the hot spring room. There is a small rest area at the end of the rooms on both sides of the hot spring room. You can play billiards. There are several fitness equipment but they can't be used. They are not turned on! There are several sofas where you can sit and read books, which is pretty good! However, at about 8 o'clock in the evening, the elders who were traveling with us went to that area alone to watch their mobile phones. They just watched their mobile phones quietly by themselves. A waiter came and turned off all the lights in the rest area knowing that someone was there, and turned off the lights without saying a word! After that, we went to the rest area and found that the elders were watching their mobile phones in the dark rest area. We turned on the lights ourselves, and then the service staff came to turn off the lights again. I asked why the lights were turned off. Didn't I see that there were still people here? The answer is that the hotel stipulates that the lights must be turned off at 9 o'clock! ! ! 😨Everyone can judge for themselves!
It's really a weird hotel! The waiter's job is not to provide service but to supervise. How can the front desk service charge extra? We are not here for vacation but for military training. If the hot spring water is hot, let it dry. If it is cold, just bear with it! As long as you are willing, the service can be worse and worse! !
It is 2025, and there are still such hotels, and they have such high ratings on Ctrip. What kind of insider information is it? You can judge for yourself! ! !
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