Marshmallow16
April 30, 2025
This hotel exceeded our expectations in so many ways. We've previously taken a risk and booked somewhere that looks nice in pictures and been disappointed, this was not the case here. Cleanliness - everywhere on site is immaculate every day. There are so many staff on site that are actively looking for any cleaning / tidying to do, and within seconds of dropping something or spilling something, someone appeared out of nowhere to clear it. The rooms were cleaned every day to a high standard: fresh towels, two litre bottles of water, nice patterns on the beds and funny little set ups done in the kids rooms with their teddies that they loved coming back to. The cleaners of the rooms are always around as they have assigned corridors, and when you come back from the pool they immediately change out your towels for you. Staff - all super friendly. I had two young girls with me, one aged 5 and one aged 9. Both of them are usually wary of strangers but felt comfortable with the staff here who played games with them, talked to them, made them feel comfortable, made them laugh and always went over and above to help. Around the pool the lifeguards are so attentive - if a smaller child goes too deep they usher them backwards into the shallow bit and ask an adult to join them. Last year at another resort we had issues with lifeguards being too strict and not letting people go in with pool toys, sit on the side with drinks etc and this was the total opposite. Facilities - we used the spa a few times - my children both had their hair braided (£30 each) on the second day of the holiday. On our departure day they re did them all for free to top them up for home. Myself and my partner paid £180 for 4 massages - two each over two days. Absolutely fantastic massages and they offered full use of the spa for free to our children whilst we were in there. Works out £45 per massage for an hour which is a lot less than I pay at home. There aren't many toilets on site however the ones they do have are well maintained. The beach is owned by the hotel (a section of it anyway) and the all inclusive bar down there is part of the package. It's literally a two minute walk from the pool, so you don't even have to pack up all your supplies and commit a whole day to it. We just left our things on the sunbed, walked into the sea and then came back an hour later. Food - I enjoyed the food here more than any all inclusive I've ever been on. Each night there was a variety but with some constants which is needed for children or picky eaters. Everything is fresh, the desserts are Michelin star standard and beautiful. We ate mostly at the buffet style restaurant but went to the Italian (free on all inclusive) one night. Options there were limited, but my meal was delicious. During the day, we made use of the Mermaid cafe by the beach / pool - freshly cooked pizzas / shawarma kebabs / pasta etc. Beautiful scenery between the sea and the pool to watch over whilst you eat and eve