Novotel Marsa Alam Beach Resort

The hotel is clean, the food is delicious. The view from the restaurant terrace is beautifull. The staff are nice and friendly for example Amr Fadi. :-) He has a few kind words for everyone and he is always smiling, very funny and nice man. And He makes super cocktails

We have been visiting Novotel at least twice a year since 2017 (outside Covid) and have always been extremely satisfied, beautiful accommodation, a really famous coral reef and good variety of food and services, coresponding 5* hotel. Unfortunately, with the arrival of the new management, drastic changes have taken place. Apart from the standard all-inclusive, all the extra services from the all-inclusive were cancelled, such as extra drinks other than the all-inclusive, classic espresso or good coffee for an extra charge were also cancelled. Currently the hotel only offers all inclusive and nothing else outside of the extra food you can buy. In case you send an email inquiry to guest realtion you will not get a reply. In case you contact top management about services for extra fees, you are indiscriminately sent somewhere. Over the last two years it has become more than clear that hotel management is fully and mostly focused on Polish clients, who are now the majority and the rest, although regular repeat guests, are not that important. Now it is the Polish market. The last straw was the unannounced reconstruction of the pier / the only access to the sea / during our holiday. I don't think anyone would want to spend a lot of money on a beach holiday when they can't even enter the sea. The excuses that the reconstruction started during windy weather were totally vague and misguided, as the reconstruction was suspended for the same reason of bad weather, and surely the contractor didn't just happen to have precisely measured stairs ready when it just started blowing hard and the management just decided hooray, let's break down the pier and get started... I would like especially to thank Mr. Abdo from the Concierge team, the Reception Manager and Mr. Mahmoud from his team and Mr. Hamed from the Lifeguards team and his team for the great service, support and many times better attitude than the top management over the all years. Gentlemans - thank you very much for your great and profesional work and support over all years! Regretfully, based on our recent experience over the last 2 years, we will not be returning to the hotel, downgrading it to an ordinary 4* with only an all inclusive option and nothing more. We are not alone, other regulars we have met at Novotel have the same opinion and the hotel will no longer be on their list.

We were very satisfied with our family and children. We moved here from another hotel, where we were unhappy, especially with the food. We didn't know what we were going to and were worried. We must say that we were excited. The staff was nice, smiling, pleasant and helpful. They spoke English and were helpful. Whether it was the reception, cooks, waiters, bartenders, or the cleaning man and the animator. The rooms, pools, and restaurants were very clean. The food was tasty, varied, fresh and made with quality ingredients, a large and varied selection of both food and drinks. The animators were helpful, funny, smiling and very communicative. I highly recommend it to anyone who likes peace, quiet, clean and good food. We were extremely satisfied and even if the first hotel has the same rating, it cannot be compared to this one at all. We will recommend this hotel to everyone and we will be happy to come back to you.