Desert Moon

Our stay at the Desert Moon Hotel in Giza, Egypt, was nothing short of a nightmare. We were lured in by our travel agent’s package, and it turned out to be a complete scam. From the moment we arrived, we knew we had made a terrible mistake. The entry area was horrifying — broken, rusty gates led us to a filthy, crumbling building surrounded by dilapidated structures. It didn’t even resemble a proper hotel. The so-called hotel was crammed inside a multi-story apartment building filled with similar shady accommodations. There was NO reception area, NO ledger to track guests, and absolutely NO security — a major concern for anyone traveling with valuables or family. To make matters worse, people were actually cooking under the staircase using a plastic sheet for cover, which filled the entire area with unbearable smells. The staircase itself was disgusting — grimy, smelly, and unfinished, resembling an abandoned construction site. The room conditions were just as appalling. There were NO room heaters, NO geysers for hot showers, and the water pressure was pitiful. Taking a shower felt like torture. Breakfast was an absolute disaster — stale, cold, and practically inedible. Even worse, there was no staff to complain to, no one to care about guests’ concerns, and no one taking responsibility for the pathetic state of this so-called hotel. To top it off, the glowing reviews we had seen online turned out to be utterly misleading, making us feel trapped and scammed by our travel agent. This place is an absolute disgrace, and I wouldn’t recommend it to my worst enemy. DO NOT stay at Desert Moon Hotel unless you’re prepared for a horrible experience. We left feeling furious, frustrated, and completely cheated.

The staff were excellent. Especially the woman serving breakfasts.

Excellent "Staying at Desert Moon Hotel was an unforgettable experience! The breathtaking views of the ancient wonders combined with the warm hospitality and luxurious amenities made my visit truly remarkable. I was captivated by the stunning vistas of the Pyramids right from my room. The hotel's blend of modern comfort and Egyptian charm created a perfect oasis in the desert. The staff's hospitality was exemplary, ensuring every aspect of my stay was delightful. I highly recommend Desert Moon Hotel to anyone looking for a once-in-a-lifetime experience in the shadow of the Pyramids. I can't wait to return and create more cherished memories at this exceptional hotel!.

Disappointing My new wife and I booked to stay at Desert Moon months ago for our honeymoon. It was advertised to us as a great location for quiet as it is away from the city but soon realised it was safer to be in downtown Cairo where transport & services are easily accessible. Just before arriving we noticed the reviews on Google had deteriorated since we initially booked. As we got there, the scenery got progressively worse (pyramids however still in view). The location made us both feel unsafe. Following this there was nobody to welcome us upon arrival. Luckily we had a helpful driver with us who assisted us find someone to let us in but even so with a questionable elevator. We were eventually shown our room and sadly it had a horrible stench and cleanliness was below acceptable so we checked straight out. It’s a shame as the 2 young guys who worked at the hotel were lovely and trying their best to be accommodating.