W Costa Navarino

Location: Nestled in a private and tranquil beachfront area, offering magnificent bay views and a serene environment away from crowded tourist destinations. Ideal for relaxation and weekend getaways.(based on 1 review)

I wanted to love this resort and was hoping for somewhere closer to the UK to travel to. Unfortunately, our stay at the W Costa Navarino was plagued with service issues. After four days in Athens, we drove ourselves to the resort. We arrived at this gorgeous modern complex with views of the sea and resort from the reception desk. We were welcomed by a very friendly staff. Our swim up room was nicely located. After entering our room, we loved the layout and decor. The big disappointing surprise was the very small roll away bed provided. I am only 157 cm, and the bed was nearly too small for me, let along my son who the bed was provided for. We had expected a sofa bed as detailed on BA's website (we booked via BA Holidays) and the Costa Navarino website. We do not hold the hotel accountable for this, but how the situation was later handled or rather not handled. After notifying the front desk the bed was too small, the only solution offered was to upgrade to a suite which we debated. However, the upgrade was offered at an extra 400 euros per night. I asked if there was any flexibility on the upgrade price and was told no. No other options were given and there did not seem to be any concerns for our concerns regarding the bed. Furthermore, during our stay we met two our guests who were given upgrades to suites - free of charge. They were in lower category rooms than us and had no idea why they had been upgraded. We offered to pay something to be upgraded, but this was rejected yet met others who were upgraded for free. This just felt a bit unfair considering our situation. We were not looking for a free upgrade. Our first night, my son slept on the extra bed provided and it was just too small for him. The rollaway bed provided was not standard. It was child sized for a resort that does not allow children under the age of 12. The rest of our stay, I slept on the bed which was extremely uncomfortable. After my first night, I requested and additional mattress to put on top of the existing mattress from a young lady at the front desk. I explained the situation and she seemed to understand, but the extra mattress never came to put on top of the existing. We also had lots of problems with the air conditioning - which was fixed remotely for us several times. The air conditioning would stop working, often in the night, which made my already sleepless nights worse. Housekeeping was very hit and miss. Our linen was not changed every other day as stated and I had to request this. Housekeeping also came very late between 4:00 pm and 6:00 pm on some days. We always put our green light on as we headed off to breakfast or if we were not going to being our room. On one occasion, my son and husband were off-site golfing or playing tennis. I was sitting by our pool. I believe housekeeping came about 4:00 pm and I stated it was fine to clean the room, and I stayed outside. After housekeeping left, the floor was very damp from the cleaning and was not drying on i

The hotel facilities are truly first class including the superb room/balcony with sea views. The staff were all exceptional. The breakfast area was superbly laid out with comprehensive and an amazing variety of different food stations in separate buildings, including a dedicated coffee unit. We enjoyed ALL the personable staff and would commend Nikos from Platia for his particular attention and personal service. The restaurants were at the high end of quality food, although for a short taxi ride there were traditional Greek tavernas on the waterfront in the nearby villages of Gialova (accessible via 20 min walk) or nearby Pylos. This is a superb part of southern Greece to visit, with attractive coastlines/beaches, mini cruises and many castles/historic sites to visit. I would commend the General Manager and other key staff for their approachability and visibility during the breakfast timings, generously available to chat and handle feedback - very impressive. Golf courses and facilities were superb; access via a free golf buggy. The live music was highly professional amongst the setting of fabulous sunsets. Well done to the W brand of hotels.