Mandarin Oriental, Costa Navarino

My experience with Mandarin Oriental has been nothing short of a nightmare. Due to a family death, I had to cancel my stay from May 1-5, 2024, and needed an original invoice for insurance purposes. Over a month later, despite countless emails and follow-ups, I am still waiting for this basic document. The incompetence and utter lack of professionalism displayed by the staff, particularly Andreas from Accounts, is astonishing. They have provided nothing but empty excuses and have shown a complete disregard for my situation. This isn't just poor service; it's outright negligence. This ordeal has added immense stress during an already sensitive time. Mandarin Oriental's failure to provide a simple invoice is not just a minor inconvenience—it's a blatant demonstration of their inability to handle even the most basic customer needs. Their complete lack of care is beyond unacceptable. This experience has completely destroyed my trust in Mandarin Oriental. We will never stay at any of their properties again, although the Mandarin is a chain my family & I have regularly visited many times. I strongly advise anyone considering their services to look elsewhere. This hotel is a disgrace, and their service is a joke. Avoid Mandarin Oriental at all costs if you expect even the slightest bit of competence from a hotel. Regards, Martina Buhagiar

definitely one of the most complete and perfect locations for us in Europe. the place itself boasts great architecture, and amazing views. It is surrounded by a fantastic golf course and soon will also have its own tennis academy. Great food, great service, great beach club,…

After staying at the mandarin oriental Bodrum our expectations for this new opening were high. This beautiful resort did not disappoint. From start to finish the service was above and beyond - staff were extremely attentive, friendly and knowledgable in all areas. The space was tranquil and beautifully designed, and although on a hill they give you e bikes or buggies to get around. Our room was modern and spacious with a beautiful balcony and sea view. The hotel was also extremely generous with amenities - delicious chocolate and lovely Oskia skincare left in our room which was a special added touch. The beach and pool areas had plenty of space for everyone with a lovely modern design, and the loungers were really comfortable. The beach was a little stoney when getting in but the water was very clear. The spa pool is also breath taking and well worth a visit for the view. We visited all restaurants which were exceptional. Some of the best food we’ve ever eaten. Every restaurant served fresh local food, much of which came from the resorts own gardens. The staff were brilliant and remembered our drinks orders each day, and each restaurant had a unique special touch to the service. The breakfast was very traditional with one a la carte dish being served alongside a tray of Greek items - from halwa to fresh cheese and yoghurts. The pizza experience is also not to be missed - it’s not a typical a la carte pizza restaurant but a tasting experience of ten courses of delicious, flavoursome pizza slices, prepared with a lot of passion. Not every restaurant is open each day so it’s worth some planning so you don’t miss out. We also had room service which was equally brilliant. As the flowers start to grow I have no doubt the resort will become even more beautiful. Overall this is a mixture of luxury and service that the MO Bodrum has whilst having a more calm, local and relaxing vibe. We hope to be back soon.

A great hotel. Superb one bedroom villa. Outstanding facilities . Great gym and spa. Wonderful hotel pool which could do with a little more shade. E bikes or golf carts for getting around. 4 golf courses on site which were in fabulous condition. Unique breakfast experience. Restaurants were also excellent. Very hard to find fault in anything but in an attempt would suggest the next capital spend be on the utterly appalling Kalamata airport which is enough to put us off returning.

For everything and especially for everyone we have the very best of opinion.The resort is an absolute PALACE, super luxurious with a fantastic view. Thank you for allowing me to give such a special 40th birthday to my lovely wife. Thanks to Alex and all other members of the guest experience for the special gifts, for their warmth, their smile and their willingness to do everything we even mention a reality. You made us feel so unique. Thanks to Penelope and all other members of the booking telephone center for their help. Lastly, I want to specially thank Mr Davide Donati who did me the great honor to meet me at check out and invite us to visit the resort whenever we are nearby. WE WISH YOU ALL THE VERY BEST