sarahtsang
May 6, 2024
First of all, we only booked one night in this hotel. After some twists and turns with the front desk, we were finally able to get back the room type that we reserved, and the front desk also helped to upgrade the room. Because it was inconvenient to carry so many suitcases, we booked another two nights and changed to a double standard room. We found a few black hairs on the pillowcase and the toilet flush button didn't work. The front desk said they would call someone to fix it. After waiting for more than an hour, no maintenance worker came. My husband couldn't accept it and wasted our time, so he went to argue with the front desk, and then they changed us to the best room. The overall room was clean and the room space was large enough, but I found that there was coffee powder, but no coffee machine, no hair dryer, and the water heater was broken. The waiter came to solve it again. I feel that this hotel is missing things. I always feel that something is missing, and we have to fight hard for everything.
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