Guest User
March 27, 2025
! !
There is nothing wrong with the hotel room. Although it is not in the city center, it is very close to the subway station and relatively safe nearby. It takes about half an hour to commute to the scenic spot. Although there are not many types of breakfast, the taste is pretty good.
However, the service is really the most outrageous I have ever stayed in! ! I have never seen any five-star hotel that is as disgusting as this one.
First, when I checked in, I was asked to pay a deposit of 200 euros. I must pay with a physical card and cannot use Applepay. I told the hotel that I did not have a physical card and asked if I could pay online. I was rejected and refused to check in.
It was not until about 11 o'clock in the evening that my friend came over and the two of us paid the deposit to check in. At the beginning, the deposit was 200 euros, but the actual deduction was 350 euros.
After entering the room, I found that the hotel details were thin with a bathtub. But the actual room did not. We hope that the hotel will compensate us, but the hotel refused. The design of these two room types is random.
After we checked out on the morning of March 23, we returned our deposit on March 26, only to find that we were deducted 58.5 euros, which was inconsistent with the 19.5 per person stated at the beginning. The hotel said 58.5 because there were three of us staying. But we checked in and checked out as two people, and there was never a third person or anyone entering the room. However, the hotel insisted that there were three of us staying, but could not reveal the information and name of the third guest.
This hotel is completely a scam, lying, and irresponsible. Fortunately, Ctrip customer service solved the problem in a timely manner throughout the process, which is also the reason why I always choose Ctrip.
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