The St. Regis Punta Mita Resort

The hotel staff is amazing. You expect great service when staying at a St Regis, but somehow the staff here went above and beyond our already high expectations. The rooms are really great, and we had two garden view rooms, so the suites must be incredible. We had a private barbeque on the beach one night, which I recommend to folks in a large party. The only negative that I can think of is that the ocean was too rough for swimming, but since the pools never felt crowded we didn't care.

TL;DR - it's a beautiful property with stunning hard product. The service was generally awful. We booked a five night paid stay in a one bedroom suite booked through our Luxury Travel Advisor. As Marriott Ambassador members we applied Suite Night Awards and were upgraded to a one bedroom villa. The villa was stunning. A beautiful space with a stunning beach front living room, kitchen, bedroom and enormous bathroom. There was also a small 3/4 bath off the living room. Our stay began with a check in at the lobby, not in the room. Most hotels with villa level rooms perform check in activities in your suite or villa. Not here. Most hotels with villa level rooms have competent butlers. Not here. After being dropped in our room by the front desk staff, we were told that our butlers would be by shortly. Having stayed in many St Regis hotels we were excited about having our bags unpacked by our butler and looked forward to hearing more about the property. A butler did show up, but didn't enter our room, didn't offer unpacking, didn't offer more details about the property or their services (e.g. pressing service, morning coffee/tea). He just told me that our full team would be there the next day. So disappointing. Butler service continued to be disappointing - not bringing coffee/tea service as requested. Once we spoke to a manager, coffee/tea service did occur, but with one bag of tea for an entire pot of hot water (everything felt like a pull here; nothing was anticipated). Not returning messages in a timely manner (they would on average take an hour to respond). After day three I stopped using their services - although my husband did arrange airport transportation with them for our departure. On night two we were not able to sleep because the air conditioner malfunctioned and the fan loudly clanged and banged for the entire night. While they did arrive to fix it the next day, they did so without care to our belongings in the villa (going into the crawl space over our clothing in the closet without moving our belongings. Due to this "inconvenience" we were compensated with a $400 resort credit. A complete loss of a nights sleep for 1/4 of the cost of a one night stay. There were one or two restaurant servers/bartenders who were EXCELLENT. Hugo was outstanding. However all others were lackluster at best. We were sat one morning at breakfast and then moved once we went to the buffet because someone else had been sat at that table. No one offered to help with dishes moving from the buffet to the table. Coffee refills were hard to find. Beach service was inconsistent - on our first day someone brought a bucket of waters and then never returned again for orders (and there's no button or way to summon them). Silly first world problem challenges but not ones that you're looking for at a luxury resort. To be fair, housekeeping was exceptional every day, however at villa level properties, we're used to coordinating their time in the villa with our bu

Top Notch... Butler service at its finest, from the car service to the check in everything was 100 percent effortless. Our room was beyond beautiful and we always had the staff making sure we had everything we needed. Even though the resort was full, we felt like the only guests there. Simply the best!

Overall, a great stay at a resort that is thoughtfully designed, upscale and well maintained. The property is beautiful and everything felt easy from walking across the property to various pools to finding eating venues. The excellent: property layout, maintenance, consistency of staff and service, and food quality. The only items that brought down the rating was lack of upgrade offered due to our Bonvoy Titanium status. The room I reserved was presented and I had to ask for an upgrade due to the status. They eventually offered an upgrade at a 50% reduction off the rack rate. We ended up in a beach front room adjoining a larger beach front room. The second negative was a constant disruption when the neighbors had food service delivered to the back patio and the servers had to walk across our patio to get there. At best, it was a distraction and at worst a minor violation while we were relaxing alone on the patio. That aside, we enjoyed ourselves and would consider going back but would not make it a priority. Strongly suggest the hotel transportation and beach front room.

Beautiful grounds with nice pools. Restaurants are good for 3 days, but then choice is limited to repeats. The staff is extremely friendly and helpful. The cheapest red wine on the wine list was $USD 186 for an otherwise $10 bottle. We were Very disappointed to be offered Totoaba fish for dinner - this fish is protected and critically endangered and over fishing of Totoaba has led to the disappearance of the Vaquita, an environmental disaster.