Aureole Mrida - A Boutique Hotel

Recently stayed here for a few nights attending a wedding. At first glance it looked promising, but as we got settled in I started to notice the shortcomings. First off every room is very dimly lit. The lack of any light made it very difficult to get ready. The single towel provided for our group was used and thrown on the bathroom shelf. Most hotels have fresh towels neatly folded per each guest checking in, but not here. No extra toilet paper rolls. Once requested the rolls provided barely have much tissue. Service to get anything done ***** with elevator are painstakingly slow. Almost easier to get your own supplies. No attention to cleaning details. Rooms should be neat & clean at checkin. AC did not work so we had to rely on the loud sound of fans all night. One night a bug was crawling above my bed. Another guest complained of red ants on the bed. We noticed a plate of half eaten food on the stairwell one night. The front desk was notified to please clean this up as children were playing near by not to mention it is unhygienic. The next morning the plate was moved to the next floor in the same condition. Again, lack of any attention given to cleanliness. We couldn’t wait to check out of here!

Minimal facilities Decent hotel with minimum facilities. The price did not justify the facilities - the room had a foul smell from moisture. There was no wifi. The staff was good. There was no elevator to go to the 2nd floor with bags.

Lift was not working Room was smelling coz os seepage

Excellent 👍 good services food was yammy staff services is good we we'll be coming soon, resort room very clean and pool also, indoor games, location was great my family was happy to stay in meritas crystal resort lonavala, great experience in crystal resort,

I recently visited the property with my family. Really really loved the ambience, it was very peaceful and calm. Mr Hiren at the reception was very kind, hospitable and helpful, right from the time of reservation to checkout, he really helped us, completed all our requests. The rooms were really neat, clean and well maintained, the service was soo prompt, every request was met efficiently. The staff of the resturant and housekeeping were really helpful too. The food in the restaurant was delectable and tasty, the quantity was great too. The front Desk staff also assisted us in getting quick transport from lonavala to Mumbai. The property is very safe and the staff is just amazing, will definitely recommend it to everyone 👍

We booked six rooms for our six families for one night (25th December, 2022) through Goibibo 7 months in advance. We got an excellent deal at Rs. 1825 for Deluxe AC Room. While check in and check out and during our entire stay, we found that every staff of this hotel is extremely arrogant and not cooperative at all. Though the rooms and infrastructure are all good here, the behaviour of the staffs are not tolerable at all. They charged INR 1000 for child of even 6 years' age, that too for a room which costs INR 1825 (through Goibibo) or INR 2100 (through their direct website) on double occupancy. For two children of 6 years and 10 years, they charged extra 2000 rupees (For a room which we got at Rs. 1825). This is ridiculous. In spite of extra charge, they didn't provide any extra bed or mattress; we had to adjust in one double bed only. I would not recommend this hotel for family stay. Two points... just for the good infrastructure of the hotel, otherwise, I would have gone for one point.