Guest User
October 12, 2024
Worse hotel staff, worst hospitality. I had made a completely prepaid booking. But i had to leave in the night in emergency. Didnt even use the room or have breakfast. I didnt even ask for refund. Only thing, i happened to leave with the key card in my pocket. They have the audacity to call continuously more than 15times, back to back, when the phone wasnt answered on a dusshera morning. I being a doctor, took 2 mins out of my emergency hospital duty, and answer the phone only to know that they are calling me to charge me rs. 100 for the key card. The audacity! they shod mention this while check in then! even after i told that ill return the key card on my next pune visit, the guy is awe-fully rude. I am a frequent traveller ans have been staying in 4 star chain hotels across the country, and many times, by mistake the card key stays with me. Never have i heard of such a ridiculous fine. Worst hotel experience of my life.