Redang Bay Resort

the room have many mosquito and the bar also we spend about 1k++ for beer but still need to buy mosquito coil and water last time i came here ady 3 years ago last time snorkeling one time for 3place 2 times per day now only one time one place ready disappointment

I recently stayed at this resort, and unfortunately, my experience was disappointing. While the beach is beautiful, the service, especially from the staff, left much to be desired. The only standout was Christina, who went above and beyond, doing everything she could to ensure I had a pleasant stay. She was truly the exception to the otherwise unaccommodating staff. One of the most surprising and frustrating moments was when I inquired about the service to the jetty. I was told they didn’t offer it, only to see a group being transported there earlier that morning. It felt as though the service was selectively provided, which left me feeling unwelcome, especially as a solo traveler. Moreover, if I hadn’t asked about the restaurants, I wouldn't have known that food was included in my payment. Similarly, if I hadn’t asked about the Wi-Fi, I wouldn’t have been told that they offer it. It’s as if you have to ask for everything before they let you know anything. It's just frustrating. Additionally, the room was another letdown—it was uncomfortable, lacking basic features like a double lock, and certainly not worth the high price. In fact, it's one of the most expensive stays I’ve had in Southeast Asia, but definitely not the most memorable in a positive way. It was an uncomfortable stay, and it’s hard to ignore that for such a high rate, the experience should’ve been far better. Now I understand why this place isn’t well-known among travelers. The staff is not friendly, and the service is lacking in many areas. It's really disappointing, as the location has so much potential, but the poor service overshadowed any positives. I expected much more for the price, and sadly, I won't be returning.

Its way overpriced for the quality that our group experienced. As a Malaysian, I feel ashamed as it is ruining the reputation of the beautiful nature of the island itself. If you can’t provide the standard of 3 stars, it is absolutely okay to charge reasonably for 1 or 2 stars price. Basically, you will expect the cheapest quality food, run down hotel room equivalent to low quality hostel, endless times of power tripping throughout our stay and attempting to charge for every single item or service which should be included in that overpriced package that we paid. Worst thing was the complaint directly to the owner, he did not care a single word and asked us to go back to sleep after the blackout. He should stop ruining the reputation of Malaysian tourism; CLOSE DOWN YOUR BUSINESS OR PASS IT TO SOMEONE WHO REALLY CARE!!