Empire Hotels & Resorts

Empire Hotels & Resorts Reviews

Empire Hotels & Resorts

LOT 174, Pulau Perhentian Besar, Pulau Perhentian, Terengganu, 22200, MalaysiaView Hotel Details
Empire Hotels & Resorts
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Empire Hotels & Resorts Guest Reviews

3.1/5
24 review
Verified reviews
Location3.1
Amenities3.1
Service3.1
Cleanliness3.1
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All reviews(24)
Positive reviews(9)
Reviews with photos/video(2)
Negative reviews(3)
michael
Superior Room with Private Bathroom
Stayed in May 2022
Couples
1 review
1.5/5
Posted on Jun 21, 2022
Paradise is absent here, for this money, you get a lot better accommodation,
C Ta homestay
Superior Room with Private Bathroom
Stayed in May 2024
Family
20 review
4.0/5
Very Good
Posted on Jun 21, 2024
**************. 3 days 2 nights holiday at the Resort. Room close to the beach. Chairs, tables & hammocks are provided for relaxing on the beach.
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6/17
Natalia1988
Deluxe Room, 2 Queen Beds, Garden View
Stayed in Jun 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 3, 2024
I liked our stay at the hotel, free Wi-Fi in the hotel cafe, clean bedding, quiet air conditioning, water heater, in general, everything was there for a comfortable stay. An unforgettable holiday on the beautiful islands
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Guest User
Deluxe Room, 2 Queen Beds, Garden View
Stayed in Jul 2024
Travel with friends
1 review
2.7/5
Posted on Aug 17, 2024
The air conditioning control broke and we couldn't lower the temperature. Only on/off option. Breakfast starts at 8.30, and for the Redang boat trip we went to have breakfast somewhere else since the excursion started at 8.40. Comfortable beds. Very little water pressure in the shower.
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Guest User
Deluxe Room, 2 Queen Beds, Garden View
Stayed in Jun 2024
Family
2 review
3.7/5
Posted on Aug 12, 2024
We stayed in a chalet. The chalet was very basic, without a cupboard, a shelf... but really spacious. The bathroom was also large, the shower jet was very weak. The artificial grass in front of the door was inconvenient, just wooden planks would have been much more practical. All in all we were quite satisfied with the location and the spacious room. We thought the price was way too high for what we got, and the staff hardly seemed to know anything. One young man was very friendly but quite helpless, the others were not friendly. One man even looked at you disapprovingly when you brought something to the fridge, because he thought it was unthinkable that a can of beer would be put in his fridge.
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Guest User
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Sep 9, 2024
From the beginning we arrived to the Moonlit Cafe at Empire resort we were met by warm and friendly personal, especially the owner Mohammed! We love your pancakes with Nutella😛 The advises we got to our further trip in Malaysia was very appreciated. The cafe is a charming corner of the beach and you have a wildlife just in the threes above the cafe, where squirrels and small monkeys is playing.
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 4, 2024
Good hospitality, great beach and easy to access other activities (near scuba diving place). Kids friendly as beach near the room. The room are comfortable and well organize, toilet are clean and have good water pressure (they also give shower cream) so far good
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 4, 2024
I had the best meals, the best sleep and a very good experience with the tour guides . The manager is also very nice and even cooked usrefillable portions quickly after our portion was gone.
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 4, 2024
*************, tempat penginapan sangat selesa , makanan best best belakoo, owner and pekerja sangat sangat friendly✨ Have good experience here, worth the price , but not time because we need more times here, insya allah one day will repeat again if we go pulau perhentian👍 Overall terbaikkk✨👍
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 4, 2024
The water pressure are nice, toilet are clean and the room are comfortable not to forget the hospitality, the owner , the workers and the food are superb. The activity are very good for everyone who wants better holidays in Malaysia. Thanks for unforgettable hospitality and everything
Discover47503927422
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Apr 9, 2024
I knew this resort thru my relative. I didn’t read the review before and now I’m shocked when I read those review after my stayed. It was totally different from my own experience. First of all, thank you of hosting me and my family (from KL) with 3D2N trip, we had two sea-view rooms accommodated for 3 adults and my 13 yo twins girl. Our package included two-ways boat transfer, snorkelling, 3D2N meals which included 1 BBQ buffet dinner. When we arrived jetty, resort staff already waited there for us and assist us brought our belongings to the resort. Our rooms are equipped with aircond and water heater. The down side here is the water pressure is too low. Other than that the rooms are clean and bed are comfortable, we had a very good nights there! Overall the accommodation was above expectations. Staffs there are friendly and all the meals provided are special and delicious, especially curry chicken, fried egg (must try)… The impeccable service and hospitality of the staff made our retreat most enjoyable. We were very impressed by their responsiveness. We are lucky met owner during our stay. This couple are so lovely, friendly and kind. Most important both of them with no airs and graces. Our family are very happy and enjoyed this trip and definitely we will intro this to our friends and family in KL.
Response from Property: Dear Mr Alex, We are very happy to finally getting a real review about us from TripAdvisor. Yes, reviews here are being given by some irresponsible guests who did not get special treatment during their stay or they wanted to not pay tourism tax or such so they release their anger here so that we wont be rated high in the market of Perhentian However, thanks a lot to your honest revirw we are able to bounce back and there is a guest who is telling the truth about us. The time has come. We are sorry about the low water pressure and due to this feedback we are now in the process to do necessary action to overcome this problem. Looking forward for you next stay with us and especially after we have completed our new room soon. Thank you very much. Kind regards, Jane The Owner
GoPlaces62880579413
Stayed in Jul 2023
Family
1.0/5
Posted on Aug 29, 2023
Before saying what was wrong, we must give the positive points: - Hotel on the beach very well located and perfectly in accordance with the description - facilitation of access by boat from Kuala Besut where the hotel arranged our transfer C It's a shame the place is so beautiful... On the other hand the hotel leaves something to be desired: - upon arriving there the hostess speaking very little English told us that breakfast was not included in our reservation even though it was the case. While negotiating, she ends up telling us that breakfast is served between 8 a.m. and 10 a.m. in the morning. The next morning, when we arrived before 10 a.m., we were told that breakfast was over… in fact, there was no timetable. So the next day they took care to wake us up at 8:15 a.m. even though we hadn't asked for anything... Apart from that, the rooms are unsanitary, damp and sheets are not provided. There is wifi at reception. In short, it is not the best place to sleep in the Perhantian Islands, but the islands are heavenly.
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