Rawa Island Resort

I had a very upsetting experience at Pulau Rawa resort. During my stay, my cash and credit cards went missing, and the resort staff were shockingly unhelpful. They called the manager out but he never apologize, furthermore he told us that his staffs are so unhappy when he questioned them and told us that might be us misplaced our cash and card. But 2 rooms got partial cash and cards missing, how isit possible? I reported the issue immediately, but instead of investigating (like checking the cleaner’s room or reviewing any internal processes), they just brushed it off. I was told to go make a police report on my own, and they even mentioned it’s “too troublesome” and involves “a lot of paperwork” for them. There was zero sense of responsibility or effort to help me. For a place that charges premium prices, this kind of service and attitude is unacceptable. I felt completely abandoned at a time when I needed support the most. Very disappointed. I won’t return, and I can’t recommend this place to anyone.

Pack your bags and come to Rawa Island. An absolutely amazing experience from this pearl of an Island. The most beautiful beach and clean water we have ever seen. Perfect for snorkeling and playing in the water. The staff was so friendly and helpful. We were so lucky to be on the Island with just a few other guests so we felt like we had the resort almost for ourselves. The food was tasty and our kids loved it. RAWA Island Resort is a true gem in the South China Sea!

safe for the kids . Stay close to lobby area is great for elderly w leg issue . Restaurant has variety of food and children pasta changed everyday . Support wheelchair transfer manually by human and one unit with handicap access Waterfront unit 28 is one of the closest to lobby and seaside too but have lots of bats hanging up at the tree next to it. Quite noisy in the early morning when all the bats position themselves. Toilet has sewage emitted smell and linger strongly .

If you're looking for a beautiful beach, accessible snorkelling and a place to relax with a book, it's the ideal spot. The water is stunning - very clear with lots of nice fish and juvenile black tip reef sharks to see in the shallows. Views from most rooms are stunning over the water. The beds are comfy and bedding clean, but overall the rooms could do with some improvements. This isn't your fancy 5* villa (although some rooms do look like they've been upgraded). The bathroom didn't drain very well, wasn't cleaned thoroughly daily etc. There's no tea, coffee or fridge in the rooms. The doors to the balcony and some windows don't all lock and so won't suit those who are a bit nervous or bothered by having the odd lizard or bug around. The included meals were fresh with a fair variety of western & asian dishes. The staff were very kind with catering to vegetarian diets and provided extra dishes in addition to the buffet which were great. It is an 'island buffet' and you accept you're in quite a remote spot Vs city hotel standards. It's not for those who are seeking a foodie experience as the main reason for coming. Cocktails & drinks weren't exactly cheap (by Malaysian standards) but very nice - the bar tenders were super friendly and happily took requests. Coffee from the bar was also good with the variety of options you'd expect. Common areas of the hotel, bathrooms and walkways throughout the resort are very much tropical. It's an inside-outside place and therefore very difficult to keep to the cleanliness standards many have become accustomed to. We did see a couple of rats as we walked back to our villa later in the evenings which was a bit off-putting and should be looked into. The service was fairly attentive and friendly but does reflect it's a 3* resort, just for the price you can be led into thinking this will all be more luxurious than it is. Overall the amount you enjoy this place is probably down to what your expectations are, what you're coming for, and for how long (2-3 nights is great unless you're really looking to lie on a beach).