Hotel Encino Malecón Centro Puerto Vallarta

I am far from picky, and I generally love the smaller Mexico boutique hotels even with all their cracked tiles and imperfections, like real Mexico. However, my room was disgusting. Toilet base leaked and had a lovely sewage odor. The closet had such a foul odor, no way I’d put anything in it, and above it on the trim had illegal ***** left on it. The floor was dirtier than if I just walked outside barefoot. Sink spout was too short water ran over the counter on to the floor. Paper thin doors no deadbolt. No blanket and only two super flat pillows on the bed, had to leave the AC on to alleviate the moisture and funk in the room, so we froze all night. So yeah, I’m requesting a refund through ******* and I expect ******* to honor their guarantee, regardless if the hotel refunds or not. Fair warning to anyone looking to book here. If you’re the hotel and reading this, you should be ashamed of your performance. Do better!! Don’t respond to this with standard, we strive to do better BLA, BLA, BLA. I know you won’t! Just give me my refund and I won’t repost this on all the travel forums!

Rustic. Good location. Simple. Clean. Wi-Fi is horrible. Only in lobby can you get signal. They say they are working on… said that my last 3 visits as well. If they can figure that out and get more rooms without twin beds… they’re golden!