Guest User
May 2, 2023
This trip feels that Ctrip is very unprofessional:
1. The order shows that the reservation has been made successfully, but when I arrive at the hotel, I find that there is no such reservation
2. Assuming that the hotel does not give Ctrip a confirmation number, at least there is still time to notify the customer before check-in, why there is no such step
I had no choice but to contact Ctrip repeatedly, but what I got was more than three hours of waiting. During the period, the customer was asked to communicate with the front desk to see if there was any room available. The language barrier and the peak occupancy time made it impossible for them to work all afternoon. In the end, I had no choice but to live in a different hotel with my fellow team, and it took me an afternoon, and the purpose of team building was greatly compromised. Too much delay.
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