Hotel Hortencia

If you want to spend extra money and stay in a construction site, stay here. I was horrified to find out that the hotel was half torn-down and that my room was in a bad shape and smelled like mold. Your window is in a full view of construction garbage. I'm pretty low maintenance. I wasn't expecting a 4 or 5 star hotel. But for the price I paid per night and glowing reviews I've read, it just didn't make any sense. I've stayed at Hotel Pasada de Roger and Hotel Rio Malecon, both of which were CHEAPER and thousand times BETTER than this horror house. Hotel Eloisa and Hotel Encino looked like better options too. I feel bad for leaving a bad review because the staffs were incredibly nice and sympathetic. Unfortunately, they were incompetent. They didn't know how to handle this kind of situation. I immediately voiced my concern, but the staff didn't know what to do. Later that night, a manager agreed to let me cancel the rest of the stay. To my surprise, he said he didn't know how to reverse a credit card transaction, and he'll be charging me 20% tax on the nights I cancelled. He said he didn't know how to refund the tax so he'll be charging me. It just baffled me, but whatever. I just wanted to get out of this horror house as soon as possible. Look at the pictures and see for yourself.

The hotel is close to all the excitement that PVR has to offer. The staff were very friendly and helpful! I really enjoyed my time there.