City Express Plus by Marriott Puerto Vallarta

Hotel is what’s expected from a Marriott but whatever you do don’t bother trying to get room service! Called the front desk about 8 times from the room phone with no answer then also called from my cell phone and no one even bothers to pick up. Went down and was told to go to the restaurant to order. Ordered nachos with chicken. When it came it was chips with cheese sauce and beans that was soggy and they didn’t even put the chicken on it.

The tile baseboards in the bathroom was dirty on top.

Let me start by mentioning how valuable I felt the moment I walked in on this premise. As Marriott Bonvoy member, I felt I was treated with the value I deserved after traveling around the world and choosing any hotel by Marriott that keeps the same standards in service experience and quality for money expended. This a GEM located between huge shopping malls and in front of the Puerto Magico, basically the PIER where 99% of the boat tours happen. Just across the street. I was lucky to get there one week before Easter week, which is quite busy in PV. I was greeted and welcomed by Guadalupe, and she appreciated my loyalty as a Bonvoy member. I checked the property, and a really cute pool area and cocoons chairs were available to chill. Happy hours for drinks and popcorn free of charge in the evening . The next day, I went down to enjoy the complimentary breakfast and, as always, fresh juices and fresh cut fruit plus fresh croissant and more. I was lucky to find out a request was honored to me by Fatima, who runs the front office supervision. She was extremely professional and kind, and she told me she was hoping the view would be to my satisfaction. Little did I know my view was AWESOME and AMAZING every single day (check the pics). I can see every single cruise ship coming and going from Puerto Vallarta just in front of my room. I had only two nights booked at this property, but the amazing service made me book 4 more nights, and believe me, I was as pleased as the start of my dream vacations. I was greeted every morning by the staff, and if I needed anything, there was always someone with a great smile to take care of me and my colleague. I want to mention Sabina on reception who helped me with bookings and local recommendations. Starbucks is at the lobby and La Chula restaurant, which is part of the hotel. We enjoyed some fajitas and drinks, and the service was as amazing as the food. Luckily, I ran into the general manager who was giving a hand to his staff on a busy morning during Easter week, and I applaud his teamwork and excellent service experience. He brought me coffee to my table and took care of me and some other friends the night prior. I can tell he is running that place, always thinking about customer satisfaction at all times. What else could I say to my fellow travelers who read my reviews about this property? Just do not hesitate to take advantage of a great location and welcoming team in Puerto Vallarta . Thank You Jorge and Thank you to CityExpress team at Puerto Vallarta for your amazing work.

Marriott is no longer a top hotel chain. The wifi is spotty. Staff refuses any leeway for Breakfast. Stops anyone from eating at 9am on the dial, even though there's food right in front of you. Card stops working at noon. Marriott and other chains will be forced to compete with more accommodating and hands-off approaches to short term rentals, including privately owned condos. I'm sure you're already taking a hit there.