Servatur Puerto Azul

Guests appreciate the exceptionally clean rooms, bathrooms, and common areas. The staff is friendly, helpful, and offers good treatment.

Me and my family stayed for 1 week last year at this hotel, and we found this hotel so lovely that we came back here again in July 2025! I rated it 4 star last year, and I am going to persist with that rating, here are my reasons why… . First of all, as you walk into this hotel, the hotel has got a nice smell and the interior looks stylish and modern, from my point of view. As we checked in, the reception staff were very attentive and we understood all of the directions and tips that they were giving us. If I had to give my opinion, I would say that it would be nicer if they greeted us with a ‘Hola, welcome to Servatur Puerto Azul’ rather than just ‘Passports’, as it seemed a bit direct, but that wasn’t a major issue whatsoever. . Me and my family paid a little extra to stay in a Superior Double Room with limited sea view, and let me tell you that it was totally worth the money! We stayed in a Junior Suite last year, and it was ok, however this room that we got this year was much more modern and grand. The TV channels were great, lots of apps including Spotify, YouTube etc. It’s worth adding that the balcony facilities were amazing. It had table and chairs, with a lovely sun lounger and the view was wonderful! The beds in the room were extremely comfy and the sofa was a nice touch to the room. Also, the hotel room safe was free and it was very reliable! The bathroom was really nice, what I liked the most was the shower, very spacious and modern. The only negative thing about the bathroom was that it had NO soap. They just had a bottle of shampoo/body wash as a replacement!! Overall, the room was cleaned to an ok (ish) standard, but the floors weren’t swept at all. For instance, I had pure black dust on my feet just by walking around the hotel room. The skirting boards and corners in the room were very dusty and the cupboards were too. A bit of a let-down, as the room was lovely, it was just the cleaning that ruined it a little! . Now, let’s talk about the food. There’s no doubt that the food variety is brilliant, and the food is done to a wonderful standard. What I like the most is that the chefs do the cooking in front of you, so you know that most of the food will be freshly prepared! The breakfast options were good, especially the pastries! However, for me, the omelette and the scrambled eggs were completely inedible, and I am NOT a fussy eater whatsoever! Lunch and dinner were spectacular, such a great variety of options and the food was mostly scrumptious and delicious! (The Tex-Mex section had the best variety of options in my opinion!) 😊 . Without a shadow of doubt, the entertainment team are the best team that I have seen in any hotel! They are always on the go, running fun and exciting activities for ALL ages! They always had a beaming smile on their face, and the ‘Pa Vivirla’ song that they dance to each morning really made the pool area have an up-beat vibe! (¡Me encantó la canción!) 🇪🇸 The evening entertainment was brilliant, espe

We stayed the first week of the summer holidays, family of 2 adults, 2 kids (8 and 10) and 3 older teenagers. Positives: The hotel is beautiful, immaculately clean and aesthetically pleasing. Would definitely recommend a top floor family suite with sea view, as they are same level as pools, restaurant and bars, so we could easily nip back to the room through the day for toilet, change of clothes, toys ipads for kids etc, i would have hated to be queueing for lifts like others. Found it strange that our wristbands didn't open our rooms or activate drinks machines like most peoples seemed to, we had to use our cards but no big deal. Pool area is lovely, but gets very, very, busy and chaotic, pool is rammed full from 12ish until 5, its definitely a family orientated hotel so if that's what you are after its great, and was for us, but would not recommend for older kids or couples. We always found a sunbed but have to admit we did get up at 8 to reserve our sunbeds as everyone else seemed to, but the infinity pool was always quieter and sunbeds available. None stop activities from animation team and they work incredibly hard, day and night. Water slides are great too. Regarding the slippy floors we only saw one person fall the whole week, and he did pass out with a knock to the head, but the lifeguards were great and he was up and walking around within 15 mins. Be cautious and walk slowly, advise crocs for kids. The views are unbelievable, so beautiful, but for me the area wasn't the best. The Europa Centre up the hill is a bit of a dive, just full of English bars. We walked down to Amadores Beach one morning which was lovely, but the walk back up is an absolute killer in the heat, i would get a taxi if i did it again. It didn't bother me too much, as the kids never wanted to leave the hotel anyway, and we were there for them, but if you wanted to do a bit of sightseeing you would need taxis or hire a car. Food - We were really impressed with the food selection, great quality and selection, meat and fish cooked freshly in front of you every night. Food available pretty much all day, the pool snack bar was great (amazing fresh pizzas) and i liked that you couldn't take food to your sun lounger as this just causes mess. However, the restaurant for evening meal is absolute CHAOS! I know its a family hotel and its to be expected, but all you can hear is kids screaming, cutlery dropping on the floor, things smashing, and there seemed to be food spilt all over the place, felt so sorry for the staff. You have to time it right, either go at 6:30 or later on at 8:30, if you go between 7-8 it is mayhem, and you will struggle to get a table. Kids as young as 3/4/5 trying to help themselves to food and making a mess, they need to be supervised (but thats the parents fault not the hotel). I think the restaurant area needs to be expanded or they need to introduce different sittings to combat this. But that's the only real negative i can find