Servatur Puerto Azul

We had a lovely holiday. I’m writing this review from a family view point (age range 2-69: kids, parents and grandparents). I suspect if you’re looking for a hotel as a couple/ adults only in the group, this is not the one for you as it was really geared up for kids and families. Pros: Great facilities for kids: playground, splash park, footy pitch, really brilliant animation team and constant entertainment for kids. Rooms were very nice and spotless. Food was good, easily suitable for a 4 star, buffet restaurant is the only choice but that suited us with kids. Very clean overall, staff pleasant. Nearby spar for any essentials, we were all inclusive but took drinks to the beach etc. Cons: Pool area was very slippy esp by splash park and whilst there were signs, it was so bad my youngest couldn’t walk without falling constantly. I suspect wrong choice of tiling for a wet area. The lifts could be a nuisance (the hotel is built on 7 levels and those with pushchairs / mobility issues required lifts). There was often a queue for lifts esp at busy times. Annoying but overall a small thing. Drinks often ran out and coffee was not great (except if you paid at the lobby cafe - random as why was this not included in the all inclusive?) Neutral: You can walk into the town and I did with a pushchair but it would be a steep trek back and so I took a cab for €5 back. I also walked back via the 700 steps one day from the beach, this would NOT be suitable for kids or actually for most people except the youngish and fit. It’s not hard to get a cab from the hotel (rank outside or they can call one on less busy days when fewer cabs circulating) but there can be a wait on the way back. We waited 20+mins one day so be aware of this and bring drinks/ snacks to distract kids. Mogan cabs are excellent but when I tried to book in advance from the beach I was told to just wait at the rank. Ideally I would give 4.5 stars. It is a 4 star hotel but the entertainment for kids pushed it up to a 5 star review. We would definitely return.

We've just returned from our stay in Puerto Rico, where we spent a week at Servatur Puerto Azul. While our stay was overall okay, there is still significant room for improvement. Check-in/Reception Experience: The WORST check-in experience I've ever had. The receptionists didn’t even greet us or make us feel welcome; they simply said, "Passports!" It’s also worth noting that when we tried to pay for our stay, all of our cards were declined. Instead of checking if there was an issue with their terminal, the receptionist just stared at us in a rude, condescending manner, saying it was "none of her business" while drumming her fingers impatiently. We had to withdraw cash from an ATM, wasting more time after our long journey. On another occasion, I asked a different receptionist for directions to the beach. Again, I felt like he didn’t want to help, and his response was curt and unprofessional. This was definitely not a 4-star front desk experience—it felt utterly unwelcoming and off-putting. Hotel & Facilities: The hotel has been recently renovated, and the atmosphere feels fresh. There are multiple heated pools, including adult-only options, which is a plus. Additionally, most areas were clean and well-furnished. Room: We stayed in a suite, which was well-equipped. The highlight of our stay was the balcony with its pleasant sea/Teide view. Location: Although the hotel is about a 15- to 20-minute walk from the beach, its clifftop location offers stunning views. Puerto Rico itself is more laid-back than Maspalomas but still has many amenities, including supermarkets, restaurants, and malls. Dining/Food: While the food selection was fairly varied, both management and quality need improvement. One major issue was the labeling of food. It was often incorrect, making it difficult to know what you were eating. Even when asking staff for clarification, they rarely knew the answer. For example, one evening, a dish labeled as chicken turned out to be pork. This could be problematic for people with allergies or dietary restrictions. Regarding quality, some basic ingredients—such as orange juice—were misleadingly labeled as natural but tasted artificial, like syrup with added vitamins, which is surprising for Spain. Additionally, plates and glasses were not always clean, and we often struggled to find a table due to overcrowding. While the hotel has the potential to become a great resort, the issues mentioned above prevented our stay from meeting expectations, particularly when it comes to basic hospitality. It did unfortunately not feel like a 4-star experience to us.

This holiday would be absolutely great for families but TERRIBLE for couples. We booked an adult only hotel and were informed on our arrival that their sister hotel had offered us to stay for two nights all inclusive for a free promotion, we jumped at this as our hotel we booked was self catering and it seemed like such a great offer. Although the food and hotel are lovely it's absolutely NOT the place for couples, the adult areas are very small and limited, the hotel is very loud and packed with kids (great if you're a kid person but we're absolutely NOT and it was just annoying) kids picking buffet food with their grubby fingers is absolutely not our vibe! We tried to check back into our hotel and they said our room wasn't available, at this point we realised it was a muck up on the hotels behalf so we were stuck with the kids 🙄. On the flip side if you have kids this hotel is perfect.

Stayed here last year so Knew what to expect - just returned from a week with our teenager and tween and wasn’t expecting the sheer amount of kids. The infinity pool was a tranquil Amazing place to be - it’s now a kids splash pool , inflatables ball throwing and constant screaming and splashing. Restaurant was packed and no where to have a quiet meal, really needs an adult/ older kids section. Gym has kids in - I did report this and they were removed quickly. Limited activities for older kids. What they did do they enjoyed. Not much for adults sadly. Needed darts/table tennis for adults only Another issue is the families staying half board who think they can just get drinks and food from Snack bar as freebies. Not manned by the hotel and annoying for those who have paid for All inc. Food is excellent - drinks are fine. Location great if you like a good walk - very steep coming back up but we enjoyed a challenge! Plenty places to watch the footy/darts etc. Barbacoa at the top of hill was busy place & pool tables Overall a brilliant holiday the hotel is clean, modern, stunning- weather was mid 20s , glorious sunshine every day so perfect winter break.

Great for families who love noise. Big family hotel. Very nice and clean and comfortable rooms. Lots of families and kids. Very loud and noisy. All inclusive buffet with very few options for gluten free, healthy options. Very practical for a family vacation with kids. If you don't have kids, I would go somewhere else.

Deleted my previous negative review as the hotel responded brilliantly to my concerns. Small issue with bed which was resolved to my satisfaction. Great place, grear staff, would highly recommend it for anyone. Really enjoyed the stay and will be back.