Servatur Puerto Azul

Guests appreciate the exceptionally clean rooms, bathrooms, and common areas. The staff is friendly, helpful, and offers good treatment.

Fantastic hotel for families, the entertainment team were absolutely incredible. They made this experience all worth while. Very big hotel, very busy and hectic, if you like that kind of thing this is perfect for you. I personally found it a bit overwhelming, but my kids had the best time there. Best food I have ever had at an all inclusive hotel and the times it was served was great too. Hats off to the chef's and the restaurant staff, gosh they worked haaaaaarrrd! It's a shame as there was 2 major things as why I gave this hotel only a 3 star experience. 1. Our hotel room was clean...ish, but not good enough. There was brown splatter marks up the walls near the bed and in the bathroom. They hardly cleaned the shower. It wasn't cleaned a couple of times after they had "apparently cleaned". The boarders around the floor were thick with dirt, which was like this from when we arrived and left after 8 days so our room was clearly not getting cleaned well! 2. There are huge toilets outside the restaurant and for 3 days of our stay the taps did not work, so there was NO water to wash hands. They should have closed the toilets off, as this is a major hygiene hazard and frankly very VERY disgusting. Can you imagine all those 100's of people through out the day & night using those toilets and unable to wash their hands, then going straight in the restaurant and serving their own food, with everyone touching the same serving spoons!! This actually turns my stomach, how they did not shut off the toilets until they fixed the taps is beyond me, absolutely filth! Massive shout out to the entertainment team and restaurant team, I hope they all get a big bonus at the end of summer, I don't think I have ever seen people work so hard!

The hotel is great in terms of facilities , pools , slides , football pitch can see why it has such a high rating especially when you add quality of food We were worried about the “slippy tiles “ after reading about so many falls and someone dying after we booked and before we came , we saw a few fall , and despite drumming it into our kids all week our youngest son had a fall banging his head , on our last afternoon at the pool, the hotel have permanently positioned wet floor signs that never move so become pointless as the floor is always wet and they don’t do enough to dry it. The food is excellent quality to be fair can’t fault the food good variety and good quality Where I think the hotel could improve is through its people , I didn’t come across any staff who I thought were friendly , no smile or morning from any of the staff, until our last morning when one lady said Hola , they walk through you with trolleys they aren’t hospitable people , I witnessed a few of them being rude one stood out was Sylvia really rude and abrupt on a few occasions , one day we were late getting up and at the end of the breakfast we were sat at a table and mid way through eating she told us we needed to eat outside , midway through the meal , on our first lunch my 13 year old walked in without his top on and was berated and screamed at. A few days later I saw a lad of similar age walk in without a top on and the waiter went over to him and said hello , checked what language he spoke and said politely you need to wear a shirt on in here please. I spoke to the manager and said staff are rude and he said we normally get good reviews tell me a name without the name I cannot help. I was talking in general , rather than looking to complain , but shadow of the leader as he was the guy checking us in he was more interested in his colleagues conversation one over , than checking my family in. The toilet around the pool needs to be cleaned more often many people walking in there in water an inch deep probably with some significant urine but as some people have nothing on they feet and then transferring that into the pool , they should also have someone around the pool with a squeegee drying the floor proactively. They clean the pool and around the sides in the morning and then any rubbish left at the end of the day stays overnight . Difficult one as it says pool open 10-6pm but we saw people in the pool until 9pm. Not specific to this hotel but if you’re putting towels down and don’t return within 2 hours there should be a rule or sign to remove. My partner took some towels off subbeds at 2pm one day they were down before 9am we were on one bed between four and three beds not being used, the German couple that came back were rude intimidating and insulting my partner , for moving their towels that were down 5 hours at the front of the main pool, my son was a non swimmer so being closer to the pool a priority when he was in with his ring and his older brother.