Atremaru Jungle Retreat

I recently spent a few days at the Atremaru, which was supposed to be a very special time, as my brother was visiting from the U.K with his wife and two daughters who I haven't seen in over ten years, so it was a time for two families to come together and reunite. On the day I arrived at the hotel, I informed the staff, Ida, in the restaurant that I wanted to pay the restaurant bills for both families each day, so at check out, no one would get slammed with a big bill. I assumed the staff would be professional with their book keeping, but when it came time to check out of the hotel, the restaurant wanted me to pay two additional bills from the first day, totalling over 4000 pesos. Conveniently the restaurant during our stay did not give me any copy for the restaurant bills that I paid, however, I knew that I definitely paid every day and I had a clear recollection of asking for my brothers first bill, which was the bill in question, because when I arrived, I wanted to balance up on all unpaid restaurant bills. When the additional 4000 pesos meal ticket appeared at the time of check out, it was a surprise. I asked to see all the receipts and the same lady, Ida, who had made several mistakes during our stay, with bringing food and alcohol that we never ordered, had also written the wrong date on the meal tickets. In my opinion, all bills had been paid for and any mistake was the fault of Ida or management for not keeping a better record of the bills that I had paid. The owner/manager, MARICRIS AGUHAYON FRANKEN is an unpleasant character, who did not want to give me a chance to speak and dismissed very quickly any fault of his staff and was very quick to accuse me of scamming the hotel. The receptionist said that they could review the CCTV camera, which I thought was a good idea, but the owner for some reason, avoided the subject. At the end of the day, I would not recommend this hotel for the following reasons; 1) The owner has terrible communication skills and should not be in the customer service business. I was able to prove to him that Ida had made several mistakes, so she quite possibly mislaid my 'paid' bill, but he was very quick to dismiss anything that I said and then accused me of scamming the hotel, truly a disgusting human being. 2) The staff do not have good book keeping skills and they do not give the customers after they eat, a copy of the bill. 3) The restaurant staff make multiple mistakes with serving the wrong food and drinks. 4) The menu is limited and the food is not very good. 5) The beach is way too far, a 45 minute trek, not 15 minutes as described by the staff, along a steep foot path, which is not maintained, so it's muddy and slippery, long grass in places, while we were walking, several people fell over and by the time we returned, we were exhausted and literally felt lucky to be back before dark. 6) The rooms do not have air-conditioning, only fans. 7) The rooms do not have hot water. 8) The rooms have a televisio

Located in a stunning jungle setting. We had a grand villa with a covered upstairs circular verandah. Hammocks, views, scenery - idyllic. The young mostly female Filipina staff are the most humble, helpful, friendly people I've ever met. But, there is a dark side. We were waiting to go on the subterranean river tour - it's cancelled if the sea is too rough. We understand this. On our third morning of waiting the office girl came and told us at 7.45am that she had just been messaged that the trip was cancelled. Ok - we get that, we said oh where can we go then. She said the transport was all booked since yesterday! But wait we'd booked to go to Sabang for the trip so where's our transport gone? We asked to go to Roxas the next day - girl says sorry sir ma'am, I have to ring manager. Manager is rarely on site, he leaves these delightful young women to face the guests. After 8 hours of hanging around resort - which has limited entertainment we asked girl if she'd heard from manager, no, sorry, sir ma'am. Finally he fronted up and offered us visit to authentic Batak village. Guide showed my husband video - 40 mins walk in jungle crossing river 3 times, welcomed by tribe - waterhole to swim in. What we got - crossed river once, walked 10 mins - met a small number of villagers - some young women topless. We brought them gifts of coffee and tobacco, took photos and as we walked away girls went and put their tops on. I was shocked and sickened, that they had obviously been told to take their tops off to look like authentic villagers. We paid more for this trip than subterranean river trip, that we finally managed to get on. Dodgy stuff going on there, I want a manager I can talk to, not hiding behind gorgeous, sweet young ladies.

Afyer 4 nights The stay here was terrible. Half of the hotel utilities did not work. Nohot water, bearly running water, no wifi, no availability to pay with card. Far away from anything to do. Do not recomend comming here

Jungle retreat The property is nice but be aware this place is an hour away from the city. If you’re looking for a retreat, this is a good place. The singing of the birds will wake you up in the morning.

We stayed in the Rambutan villa, it’s the furtherest down the hill but it does have superb views of the sunsets (even better than in the restaurant). This room isn’t for everyone (but please don’t be put off) due to the steep walk up to the restaurant/pool etc. no air con, fridge, kettle or tv and the shower is only lukewarm. The food was ok but breakfast wasn’t the best. On the plus side it’s a great experience to stay here and only 25 mins from the Sabang underwater river. All the staff are very helpful, they provide a large flask of hot water for drinks, and 2 fans. The massages were the best we had in Philippines and not expensive. We have never hired a scooter on holiday before but another guest recommended them as the roads were so quiet and easy to use. We took the larger scooter which was only P850 a day (approx £13) and it was a pleasant ride into Sabang where we did the caves and zip wire and we got there early before the queues. The 2 ladies on reception were brilliant, they work really long hours but couldn’t do enough to help us. The sunsets from our balcony were superb, not just visually but the sounds of the jungle come to life at sunset. If you are happy swap a few creature comforts for a beautiful location which is off the beaten track I would recommend staying here for a few night. If you aren’t able to walk up a steep hill book a room close to the top.

Amazing family owned and run eco-resort in the middle of the Palwan jungle. Facilities are beautifully built into the side of the mountain and resort is fully solar powered. We swam in the rain water pool, drank fresh water and thoroughly enjoyed our three days relaxing and trekking in the jungle. The resort arranged tours for nearby attractions including the Underground River and Kito-Kitu (Firefly) watching as well as our airport transfers. The rooms are beautifully appointed and comfortable. We look forward to visiting again. 💕