Lifestyle Royal Suites

This resort has been disgusting from day 0. First they throw us in a room with no AC, MOLDED PILLOWS, SOPPING WET mystery floors that never never dry and always flood. Salt shakers with no bottoms. Broken TV's a pull out bed that doesn't stay down and I can go ON AND ON. We had to call the front desk just to come and replenish towels and rags when it was clear we had to use all of our towels to clean the leaking floor so that we didn't bust our bottoms, my sister ended up SPLIPPING right after a half basic "maintenance man" came. After my mothers sickness due to those molded pillows she had to scream to the front desk after being hung up on SEVERAL times to fix the room and eventually they moved us one floor down! AND THE NEW ROOM WAS Pristine. Then dont get me started with the dumb timeshare people. This man comes to the room saying they'll fix everything my sister and mother are currently injured and they offer a tour of things we as interval had access to. They DRAG MY MOTHER OUT OF BED AFTER NOTIFYING THEM THAT SHE HAD BEEN VOMITING AND HAVING DIARRHEA. They quite literally shied us everything we didn't have access to. These people literally just care about themselves they are ridiculous and elementary. I work corporate on site for Marriott so I know EXACTLY how hospitality is to be handled and they FAILED. Lastly the "snack time". They don't allow you to bring food out which wouldn't be a problem if they didn't allow it every night. Me and my sisters were not stopped from bringing food out for 2 nights straight then all of a sudden rules come out of thin air???? They are disposable plates and cups why give us a kitchen and all just for us to starve. This place is CRAP. DO NOT STAY HERE AT ALL. Video room proof on tik tok! @haelbeth 0/10

This all-inclusive resort is focused on building new residences, while the current ones are in various states of disrepair. We had no water in the evening due to leaking water tank. They have an army of staff trained to treat you differently based on the color of your wrist band. Not a member/owner? You are blocked from restaurants, beaches, golf carts and services no matter how much you pay. You will pay for wi-fi in your unit, per device. No beach to relax on. The beach chairs are all up on a very high seawall. We all got sick eating at the buffet. Can' think of a reason to go back, except for Maria, our housekeeper who was very hardworking!