Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive
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All properties in Puerto Morelos
Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive
No.6 of 4-Star Select Hotels in Puerto Morelos
Blvd. El Cid Unidad 10, Puerto Morelos, Quintana Roo, 77580, Mexico
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Amenities
Outdoor swimming pool
Parking
24-hour front desk
Bar
Restaurant
Pool with view
Shuttle service
Tour and ticket booking service
All amenities
Property Description
With a stay at Ventus Ha at Marina El Cid Spa & Beach Resort in Puerto Morelos, you'll be within a 5-minute drive of Puerto Morelos Town Square and Arrecife de Puerto Morelos National Park. This all-inclusive hotel is 13.2 mi (21.2 km) from Moon Palace Golf Club and 13.4 mi (21.6 km) from Maroma Beach.
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8.8/10
Cleanliness8.8
Amenities8.8
Location8.8
Service8.8
All 100 reviews
Surroundings
Airport: Cancun International Airport
(28.1 km)
Landmarks: Delphinus Puerto Morelos
(820m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

8
Family Room Platinum
2 Double bed and 1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
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8
Family Room
2 Double bed and 1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

8
Junior Room
1 King bed and 1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

8
Junior Suite Platinum
1 King bed and 1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
Guest Reviews
8.8/10
Very Good
100 reviews

- Cleanliness8.8
- Amenities8.8
- Location8.8
- Service8.8
Average for similar properties in Puerto Morelos

AI Summary
The resort boasts top-notch amenities and cleanliness, with friendly staff and a private location offering breathtaking views. Guests praise the comfortable rooms and delicious buffet. Rooftop infinity pool is a highlight.

Guest User
July 27, 2025

Una decepción en Ventus Ha, Puerto Morelos — Mi última experiencia con El Cid Después de varias visitas satisfactorias a hoteles de la cadena El Cid en Mazatlán y Riviera Maya, decidí visitar Ventus Ha en Puerto Morelos con mi familia, con altas expectativas. Lamentablemente, esta vez la experiencia quedó muy por debajo de lo esperado. Desde nuestra llegada, notamos una falta considerable de personal en áreas clave del servicio. Varios restaurantes se encontraban bloqueados o simplemente no disponibles para reservar, lo cual limitó mucho nuestra experiencia gastronómica. A esto se sumó el hecho sorprendente de que cobran el uso de internet, algo que ya debería estar incluido en un hotel de este nivel y categoría. Intenté buscar soluciones directamente con el gerente del hotel, pero su respuesta fue decepcionante: simplemente se limitó a decir que “así son las cosas”, sin proponer ninguna alternativa para mejorar nuestra experiencia o compensar los inconvenientes. Esa actitud marcó completamente nuestra percepción del servicio. Quiero, sin embargo, reconocer y agradecer el esfuerzo del equipo de camareros y del personal de limpieza, quienes, a pesar de estar claramente en desventaja por la falta de staff, hicieron todo lo posible por brindar un servicio cálido y atento. Su actitud fue lo mejor del viaje. Lamentablemente, esta será mi última estancia en un hotel de la cadena El Cid. Las expectativas ya no se cumplen, y la falta de soluciones y empatía por parte de la gerencia hacen que no me den ganas de regresar.
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Guest User
July 27, 2025

Before you say it- yes, shame on me booking third party with *******. We prepaid our trip. Upon arrival- the front desk told us that ******* sent the kid’s ages wrong and said they were infants. They then demanded $1,600 extra on the spot to cover the three kids’ stay. They say this is a known issue with *******. I have seen this complaint from others and be swiftly erased from online forums etc. I know I’m not alone, and this is why I come here to make people aware. Caution if you book with a third party. If it weren’t for this- the stay would have been 9/10. Beautiful properties, kind staff, decent food. Beach smells bad due to Sargassum, but that is unavoidable. They do work hard to clear the beaches but it is an uphill battle.

Guest User
July 26, 2025

Our butlers, Enrique, Gonzo and Roger were absolutely amazing! Very attentive, helpful, and knowledgeable! They went above and beyond by decorating our room to help celebrate my son’s birthday.

Guest User
July 23, 2025

El dormitorio muy comodo y acogedor. El matres y las almohadas super comodas. La noche tranquila no se escuchaba ruido alguno. La comida excelente. Los empleados desde gerentes y supervisors hasta limpieza muy amables. Debo destacar la tremenda labor que hicieron los mayordomos del edificio 30 Gonzalo, Enrique y Rogelio siempre al pendiente de nuestras necesidades dando el maximo para hacernos sentir super cómodos y bien atendidos. La verdad fueron una vacaciones relajantes. Tuvimos descanso, distracciones, fun etc. Definitivamente recomendamos al 💯. Y regresamos con los ojos cerrados. Nunca habíamos hecho un review de ningún hotel . Pero esta vez de tantas vacaciones!que hemos tomado en tantos años es la primera vez que me atrevo a tomar tiempo de hacer una buena reseña. No tengo nada negativo que decir. Los 3 hoteles Cid marina. Ventus marina y Ventus Ha' recomendados
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Guest User
July 22, 2025

Quiero expresar mi más sincero agradecimiento por el excelente servicio y la linda experiencia que viví en el Hotel Ventus Ha. Todo fue maravilloso, desde la atención hasta las instalaciones. Quiero destacar especialmente la ayuda y el compromiso de los mayordomos Noah y Luis, quienes hicieron que mi estadía fuera aún más especial con su amabilidad y dedicación. ¡Muchas gracias por todo! Sin duda, volveré y recomendaré este hermoso lugar.
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Guest User
July 22, 2025

Another exceptional trip to ElCid! Noah and Louis our bellman made our stay fantastic by scheduling evening meals, ordering room service, scheduling spa experiences and evening aromatherapy! Can’t wait to see them again in October!

Guest User
July 21, 2025

This was our second visit to El Cid Resorts. Staying at the Ventus HA' was very relaxing on this trip. The entire week was superb as usual. Our butlers Noah and Luis were very respectful, polite, and friendly. They were there to help whenever you called. They went above and beyond to get things done for us.

Guest User
July 21, 2025

Our stay was incredible! We had incredible butlers(Luis & Noah) who not only took care of my stay for two, but were also butlers for my family of 17 as well. Luis and Noah made our stay as comforting and pleasant their #1 priority. From picking us up in the golf carts, room service, reservations (especially for 19), they were a simple text away. Not to mention both of them being bilingual had made a major impact on our stay as most of only spoke English. The hotel was very clean and the maids always did an excellent job( I appreciate the little chocolates and card they would leave behind), even the small details made the biggest difference like our phone charger being wrapped up neatly. When it came to food there were plenty of options to choose from! All the food was excellent and our reservation at Kobo had to be my favorite of all. Excellent presentation and cleanliness throughout the restaurants. Bars were all very fast service. Thank you to all the employees and all the service. Much appreciation to all. Even the cooks all the background workers that make the magic happen! Thank you so much for the hospitality and services!
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Parking
24-hour front desk
Bar
Restaurant

Outdoor swimming pool

Bar

Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Outdoor swimming pool
Pool with view
Parking
Parking
Transportation
Shuttle service
Additional charge
Front Desk Services
24-hour front desk
Tour and ticket booking service
Concierge service
Languages Spoken
Spanish
Food & Drink
Room service
Bar
Lobby bar
Cleaning Services
Laundry service (on-site)
Additional charge
Clothes dryer
Business Services
Wedding service
Accessibility
Stair-free main entrance
Safety & Security
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:30
Check-out: 11:30–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total price. For details, please contact the hotel.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of MXN$3,621.9 (approx. PHP 11,154.23) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Number of Rooms: 144
With a stay at Ventus Ha at Marina El Cid Spa & Beach Resort in Puerto Morelos, you'll be within a 5-minute drive of Puerto Morelos Town Square and Arrecife de Puerto Morelos National Park. This all-inclusive hotel is 13.2 mi (21.2 km) from Moon Palace Golf Club and 13.4 mi (21.6 km) from Maroma Beach.
Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include concierge services, a hair salon, and wedding services.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Make yourself at home in one of the 150 air-conditioned rooms featuring free minibar items and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include complimentary bottled water and irons/ironing boards, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include concierge services, a hair salon, and wedding services.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Make yourself at home in one of the 150 air-conditioned rooms featuring free minibar items and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include complimentary bottled water and irons/ironing boards, and housekeeping is provided daily.
Frequently Asked Questions
What is the cancellation policy for Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive?
The cancellation policy for Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive?
What are the check-in and check-out times at Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive?
Standard check-in time at Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive is 15:00-23:30 and check-out time is 12:00.What are the check-in and check-out times at Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive?
What amenities and services are available at Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive ?
Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive offer top amenities and services include Shuttle service.What amenities and services are available at Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive ?
Does Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive provide breakfast?
No, Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive doesn't provide breakfast. Does Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive provide breakfast?
Can I bring my pet inside the Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive?
As much as we love pets, unfortunately, we are unable to accommodate them in Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive.Can I bring my pet inside the Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive?
How far is the Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive from the closest airport?
The closest airport is Cancun International Airport, and it is about 28 mins from hotel by car (28.1 km).How far is the Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive from the closest airport?
About This Property
Nearest Airport | Cancun Intl. Airport |
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Distance to Airport | 28.09KM |
Average Price From | PHP15035 |
Hotel Star Rating | 4 |