The Fives Oceanfront Puerto Morelos
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The Fives Oceanfront Puerto Morelos
No.3 of Premium Hotels in Puerto Morelos
Av. Javier Rojo Gomez Nte. SM-02 MZ-25, Puerto Morelos, Quintana Roo, 77580, Mexico
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Amenities
Sunbathing area
Indoor swimming pool
Outdoor swimming pool
Private beach area
Snorkeling
Surfing
Hot springs
Sauna
All amenities
Property Description
When you stay at The Fives Oceanfront Riviera Maya - All Inclusive Optional in Puerto Morelos, you'll be on the beach, just steps from Arrecife de Puerto Morelos National Park and 11 minutes by foot from Ojo de Agua Beach. This beach resort is 0.7 mi (1.2 km) from Puerto Morelos Town Square and 8 mi (12.8 km) from Petempich Bay.
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8.6/10
Cleanliness8.6
Amenities8.6
Location8.5
Service8.6
All 102 reviews
Surroundings
Airport: Cancun International Airport
(27.3 km)
Landmarks: Galeria Arte Zissimo arte contemporano
(<100m)
Landmarks: Rosario & Marco's Art Shoppe
(<100m)
Landmarks: Snorkeling Puerto Morelos
(240m)
Landmarks: Sundara Yoga
(240m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

4
Three Bedroom Presidential Penthouse Residence
Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Bedroom 3:2 Queen bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Heating
Check Availability

16
Junior Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

4
Two Bedroom Oceanfront Residence
Bedroom 1:1 King bed ● Bedroom 2:2 Queen bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Minibar
Heating
Sofa
Telephone
Check Availability

5
Three Bedroom Oceanfront Residence
Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Bedroom 3:2 Queen bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Minibar
Heating
Sofa
Telephone
Check Availability

2
Two Bedroom Presidential Penthouse Residence
Bedroom 1:1 King bed ● Bedroom 2:2 Queen bed ● Living Room:1 Sofa bed
Has window
Heating
Sofa
Check Availability

4
Two Bedroom Oceanview Residence
Bedroom 1:1 King bed ● Bedroom 2:2 Queen bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Minibar
Heating
Sofa
Telephone
Check Availability

6
One Bedroom Partial Oceanview Residence
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Wardrobe
Check Availability

5
One Bedroom Oceanview Residence
Bedroom 1:1 King bed ● Living Room:1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Wardrobe
Check Availability
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Guest Reviews
8.6/10
Very Good
102 reviews
- Cleanliness8.6
- Amenities8.6
- Location8.5
- Service8.6
Average for similar properties in Puerto Morelos

Review summary
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Location: The hotel is praised for its serene and convenient location, offering easy access to nearby towns and attractions.(based on 1 review)

Guest User
January 26, 2025
Brilliant service in a quiet location.
Short walk to restaurants.
Staff very friendly.
Would definitely stay again

niala
April 2, 2024
The staff is absolutely splendid, courtesy, helpful, and willing. The food, however tasteless and left us with much to be desired.
The bar in the lobby has the best mixologist so far

Guest User
July 25, 2025

This was our first time staying at a FIVES resort, and it ended up being a great experience! We were a group of five and booked two rooms last minute at a really good price. It was pouring rain when we arrived, but the staff was right there helping us with our bags, which was super appreciated. Sahari was excellent with assisting us with transportation to and from the airport before we arrived. We had arranged airport transfers ahead of time, and the price was surprisingly good. When we got to the hotel, they welcomed us with a drink and had us sit down while they handled check-in from the couch, no standing at the counter, which was a nice touch. We went with the all-inclusive package that came with a set menu for breakfast, lunch, and dinner. The food was excellent, way better than I expected. I usually go for places with buffets, but the set menu was a nice change. If you’ve got a sweet tooth, just know the dessert options were a bit limited. The staff was awesome, especially Yoe, she made us feel welcome every single day. The beach was lovely, and props to the team working hard to manage the seaweed. We also really enjoyed the rooftop pool, it was such a chill spot, and the bartenders, both by the beach and on the rooftop, were great, especially the one at the outside bar—I wish I remembered his name! We took a short $5 USD taxi ride to Puerto Morelos, which is a small town with plenty of restaurants and bars. We hung out at one of the restaurants where a live band was playing. The town seemed pretty quiet the night we were there. A couple of small things could be improved: both rooms could’ve used better airflow, no bathroom fans and the AC in mine was pretty loud. One of our rooms had a bit of water damage in the bathroom ceiling and some unfinished patchwork on the wall. Also, the elevator is tiny and kind of stuffy. That said, I’d absolutely recommend this place, especially if you’re looking to relax at a smaller resort. If you’re looking for a party scene, I’ve heard FIVES Beach has more of that vibe. Food: 10/10 Room: 7/10 Service: 9/10 Beverage Selection: 9/10

Guest User
July 21, 2025

Check-in: 3/5 stars We arrived around 1:00pm and asked about an early check-in. The staff took all our information, gave us wristbands, and collected a deposit on our credit card, so we assumed our room would be ready. But they told us it wasn't ready yet. They said we could use the facilities while we waited, but we decided to take a walk into town and spent some time at a nearby beach bar. When we returned at 2:30pm, the room was still not ready. It wasn’t until exactly 3:00pm that we were finally allowed to go to our room. Room: 4.5/5 stars We stayed in Room 207, which overlooked the street. It was spacious, with a comfortable king-sized bed, a sofa, a table and chairs, a kitchenette, and a balcony. The TV had many English-language channels, and the room was quiet - we slept soundly through the night. The mini-fridge was stocked with soda, water, and beer. Coffee pods were provided, though the coffee maker only brewed about a shot’s worth at a time. The bathroom was large, with double sinks and a rain shower head that had plenty of hot water. My only complaint is that although there was a kitchenette, there were no utensils. Not a huge issue, but we brought leftovers back one night and had to eat them with our fingers. Pool Area: 4/5 stars There are two pools—one on the rooftop and one by the beach. We didn’t use either, but both looked very nice. Food: 4/5 stars We only had drinks at the rooftop bar. Prices were a bit high for Mexico, but the atmosphere made it worthwhile. Location: 4/5 stars The hotel is beautiful and well-located, just a 15-minute walk to the center of town. Puerto Morelos has many great restaurants within walking distance. Staff: 5/5 stars Everyone who worked at the hotel was friendly, hardworking, and always had a smile. We would definitely stay here again.

Guest User
July 18, 2025

My husband and I had a wonderful relaxing time here. We stayed 4 nights. Our room was clean and had no issues with AC. Housekeeping tended to the room everyday. There was a bit of confusion on some of the restaurants times. Front desk told us a place was open for breakfast till 11am but we got there once and the staff would say they closed at 10am. Not the biggest deal. After the first day, we were much familiar with the times and never ran into a problem again. We received our food typically within 30 minutes and most of the time was out of the restaurant within an hour. Granted it was just 2 of us verses a large table. However, I didn't see many tables that were waiting long for their food. This is a very small resort which is exactly what we looked for. Beach beds we're always available. The downstairs pool usually was filled but the rooftop pool usually has plenty of beds. This isn't busy season so I'm sure this is a different experience than when it's busy or they have a wedding at the resort. Sargassum is very heavy this year which is something we knew before coming. The water isn't as blue as some pictures show but this just depends on the time you come. Some days the smell was stronger. Other days wasn't as bad. We walked up and down the beach with no problem. The resort cleans it off there beaches but down the beach other places do not. There is a barrier in the water to prevent it however some of it does get through and lands on the beaches. We easily walked off the resort into the center which is one of the reasons we chose this place. We had wonderful food on and off the resort. We would definitely come back! Fidel makes amazing drinks. He has a specialty drink(he didn't have a name for it) and it was very very good! We also enjoyed drinks from Abraham, Rosa, and Karen. Eli and Julio were also wonderful at the front desk! All the staff we interacted with were very friendly!

Guest User
July 18, 2025

I travel to the fives the beginning of july 2025 , ther was a rock in my Lasagna. went to one of the diners AL MARE restaurant thats italian restaurant order a Lasagna when i took the second bite , my teeth almos broke because ther was a big rock inside of it , i spoke with the chef and the staf , ther did not do anything about the incident, also on the japonise restaurant at the roof top, thers a lot of mosquitoes , after one hour i had to run out of ther, the next day my body was full of mosquitoes bites, did not enjoy the experience.

Guest User
July 15, 2025

The smell is mountains of seaweed washed up on the beach meaning you can’t sit on the beach or swim in the allegedly blue waters without wading though thick mounds of strong smelling seaweed. The food service is terrible, might be the worst of any resort I have ever visited. The worked may smile at times but they are lazy, slow and unconcerned about making you happy. They won’t serve you even if there are 10 minutes before the restaurant closes down, charge you for food even if you paid for all-inclusive, take an insane amount of time to bring your drinks and food, etc. The burgers are far too charred and dry with a mountain of cheese “fondue” on top. Most people don’t revel to Mexico to eat burgers and fried chicken sandwiches. They had no tacos, quesadillas, etc in the menu, refused to make them yet had all the ingredients there to do so. The hostess at the poolside restaurant is full of attitude and not helpful at all. Several rooms had leaks or water issues including water on the floors and wet beds. Don’t waste your money or time here, go somewhere that actually wants your business.

G B
July 6, 2025

I am writing to seriously make a complaint about our stay at your hotel at the ocean front five Hotel in Puerto Morales. We are currently staying here and I feel that there was a serious disconnect with the advertised pictures and the reality. The smell from the outside of the hotel is enough to make your eyes water with the sulphur from the seaweed and the sea is literally black with seaweed which means you can’t use the sea at all the advertise photographs make it look azure blue. I understand this is not your fault and it is a seasonal thing and particularly bad this year - you should have made us aware of this before we booked the hotel. This is serious misrepresentation and we are now stuck at a hotel where we cannot use the beach. Your beach beds around the pool are minimal and we can never get a beach bed even if we get up early and so we are forced to lie on the sand like we are on a backpacking holiday. The prices we paid were five star. This is not acceptable. On a positive note Your staff are beautifully happy and helpful and lovely. However, we are constantly sitting in restaurants waiting to be served and it is just getting to the point where we are dreading every meal because we know we have to take at least three or four hours for the food to arrive when the food does arrive it’s not always the right order And therefore this is making the holiday experience a difficult one. The advertised brochure and website does not say that you have to make a reservation each evening for dinner and so we did not make a reservation as with all inclusive holidays. You’re expected to be able to not have to plan which is the whole point of a holiday and so we never know what what time we want to eat And so last night we arrived at 8 o’clock and we were still waiting for our food at 10:30 at night. Another gentleman arrived this morning for breakfast four people after us and was served immediately. Is this because he is giving bigger tips? That is not correct Behaviour for guests at your five star hote.
Services & Amenities
Most Popular Amenities
Sunbathing area
Indoor swimming pool
Outdoor swimming pool
Private beach area
Snorkeling
Off-site
Surfing
Off-site
Hot springs
Additional charge
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Private parking
Free
Priority airport pick-up
Additional charge
Car rentals
Bar
Table tennis room
Restaurant
Taxi booking service
Priority airport drop-off
Additional charge
Conference room
Multi-function room
Business center
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Outdoor swimming pool

Private beach area

Hot springs

Spa

Gym

Bar

Restaurant

Conference room

Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Private (exclusively for guests) is available Off-site parking. Reservation not needed.
Private parking
Free
Valet parking
Free
Transportation
Car rentals
Shuttle service
Additional charge
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Taxi booking service
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Safe at front desk
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Bar
Lobby bar
Room service
Health & Wellness
Spa
Additional charge
Table tennis room
Sailing
Surfing
Off-site
Windsurfing
Off-site
Beauty and makeup
Gym
Massage room
Sauna
Additional charge
Sunbathing area
Public baths
Ziplining
Off-site
Hot springs
Additional charge
Snorkeling
Off-site
Yoga session
Activities
Public beach
Eco tours
Beach umbrellas
Private beach area
Fishing
Off-site
Public Areas
No smoking in public areas
Garden
Smoking area
Elevator
Cleaning Services
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for Children
Children's meals available
Business Services
Multi-function room
Wedding service
Conference room
Business center
Accessibility
Stair-free main entrance
Wheelchairs available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 11:30–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
Age | Fee |
---|---|
Children 17 years old and under | Free |
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs, cats
Fee: Contact the property for details
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Property Description
- Opened: 2019
- Number of Rooms: 93
When you stay at The Fives Oceanfront Riviera Maya - All Inclusive Optional in Puerto Morelos, you'll be on the beach, just steps from Arrecife de Puerto Morelos National Park and 11 minutes by foot from Ojo de Agua Beach. This beach resort is 0.7 mi (1.2 km) from Puerto Morelos Town Square and 8 mi (12.8 km) from Petempich Bay.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This resort also features complimentary wireless internet access, concierge services, and wedding services.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Al Mare, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free valet parking is available onsite.
Make yourself at home in one of the 93 air-conditioned rooms featuring minibars and Smart televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This resort also features complimentary wireless internet access, concierge services, and wedding services.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Al Mare, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free valet parking is available onsite.
Make yourself at home in one of the 93 air-conditioned rooms featuring minibars and Smart televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Frequently Asked Questions
What is the cancellation policy for The Fives Oceanfront Puerto Morelos?
The cancellation policy for The Fives Oceanfront Puerto Morelos varies depending on the type of room and booking conditions.What is the cancellation policy for The Fives Oceanfront Puerto Morelos?
What are the check-in and check-out times at The Fives Oceanfront Puerto Morelos?
Standard check-in time at The Fives Oceanfront Puerto Morelos is 15:00-24:00 and check-out time is 12:00.What are the check-in and check-out times at The Fives Oceanfront Puerto Morelos?
What amenities and services are available at The Fives Oceanfront Puerto Morelos ?
The Fives Oceanfront Puerto Morelos offer top amenities and services include Shuttle service.What amenities and services are available at The Fives Oceanfront Puerto Morelos ?
Can I bring my pet inside the The Fives Oceanfront Puerto Morelos?
Pets are allowed on request at The Fives Oceanfront Puerto Morelos. Charges may be applicable.Can I bring my pet inside the The Fives Oceanfront Puerto Morelos?
How far is the The Fives Oceanfront Puerto Morelos from the closest airport?
The closest airport is Cancun International Airport, and it is about 27 mins from hotel by car (27.3 km).How far is the The Fives Oceanfront Puerto Morelos from the closest airport?
Is airport shuttle service offered by The Fives Oceanfront Puerto Morelos ?
Yes, at The Fives Oceanfront Puerto Morelos, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by The Fives Oceanfront Puerto Morelos ?
About This Property
Nearest Airport | Cancun Intl. Airport |
---|---|
Distance to Airport | 27.29KM |
Average Price From | PHP34502 |
Hotel Star Rating | 5 |