Hotel & Beach Club Ojo de Agua

Finding this place is a nightmare unless you know where to go. Google and Apple Maps is wrong and I drove 20 min up and down the streets trying to find where to go. Finally got out and walked and found the place! The first room they gave me smelled like mold and the ac didn’t work. The next room was much better but the floor was wet and the room felt damp. After turning the ac on and going to the beach, which is steps away, I came back to a nice cool room. Pool was nice for a dip after the beach. Restaurant next door had a wedding that went far into the night with loud music and I had to be up at 4 am so wasn’t happy about that. Bring ear plugs! Beach is right in front of a reef you can swim out to for free!

3pm check-in was most respected by the hotel. We had to wait past 3pm. Reserved a room with two beds, was assigned a room with a queen size bed. I was told “I promise we have NO rooms left with two beds. I insisted and magically I got a room with TWO beds. The restaurant service is mediocre, ate only once due to the waiter dripping sweat. While you can use the beach chairs they cater to the Day Pass guest, the first day not a single waiter offered us service. The hotel is in very poor condition. Location is amazing beautiful beach. The only worker worth remembering is Alberto, he has great energy and super polite. I travel my whole life I have stayed in numerous hotels by far the worst. Expect rust, mold, old towels, old sheets, non working remote for the TV, no hair dryer.

The beach was amazing! The staff were friendly & helpful. The room had no frills, but was clean and comfortable. Had a nice shower with soap & lotion, which I needed after being in the sun all day. Again, the beach was amazing! Nice chairs with umbrellas and great service for food & drinks. Did I say the beach was amazing?! I swam out to the buoy and snorkeled on the reef. It was a very nice easy walk to restaurants & the leaning lighthouse. I would totally stay here again!

This was my first stay on Puerto Morelos. My husband and I have been coming to Mexico for the past thirteen years. We don’t do all inclusive, as we like to experience the culture and local food. Our check in was smooth and Ernesto took great care with us. I was traveling with my sisters and one of their boyfriends. Ernesto was extremely helpful, giving us tips on places to visit, directions and stored our luggage for us since we arrived way before check in. The rooms were nice, nothing fancy, but very comfortable and good a.c.! The hotel was close enough to the square and walking distance to every kind of restaurant. The beach club was nice, but we spent more time at the bar and beach. Snorkeling right out from the hotel was great. You can swim quite a way out and see some beautiful fish. I saw two giant groupers, many large barracuda, angel fish, triggerfish, parrot fish, sergeant majors, stingray and more. You can take boat trips out to the reef, but I was happy swimming there and convenience of proximity to hotel. We were on the third floor of the hotel with a balcony with ocean view. I think it was room 306s. We would definitely stay there again, great price, location and staff!